Senior Cloud Operations Engineer: AI-Driven Reliability

ADP, Inc.

Columbus (OH)

On-site

USD 120,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

On-site in Columbus, OH

AI-enabled automation initiatives

Mentor junior engineers

Job summary

ADP, Inc. in Columbus, OH is seeking a Senior Cloud Operations Engineer to lead enterprise cloud platform operations across AWS, with a focus on reliability, security, and cost optimization. You will mentor junior engineers, develop AI-assisted automation, and partner with Cloud Engineering, Security, and IT to modernize while preserving stability.

You will own incident response, runbooks, on-call coordination, and ensure audit evidence readiness for SOC 2 and PCI DSS compliance.

Qualifications

5+ years in cloud operations, SRE, DevOps, or infrastructure engineering roles.
Deep hands-on experience with a major cloud provider (AWS preferred).
Strong troubleshooting skills across networking, compute, storage, and containerized workloads.
Experience owning incident response and writing postmortems.
Comfort reading and operating Terraform managed infrastructure.
Experience with monitoring/observability tooling (CloudWatch, Datadog, Grafana, Prometheus).
Familiarity with SOC 2, PCI DSS and security collaboration.
Excellent written communication for runbooks, postmortems, and audits.
Hands-on experience using AI tools in daily technical work.
Experience using AI to automate operational workflows.

Responsibilities

Monitor production infrastructure health, availability, and performance across cloud environments; own alerting and dashboards.
Lead incident response for production issues — triage, root-cause analysis, and postmortems.
Operate and troubleshoot Kubernetes clusters in production — node health, scheduling, resources, upgrades, scaling.
Manage patching, OS/dependency updates, configs, and vulnerability remediation with Security.
Own capacity planning and scaling decisions ahead of peak events.
Drive cloud cost optimization and monthly spend reviews.
Manage backups, disaster recovery testing, and runbooks.
Execute infrastructure changes defined by IaC (Terraform).
Build and refine operational runbooks, on-call procedures, escalation paths.
Mentor Junior Cloud Operations Engineers; pair programming and code/review.
Flag operational gaps to Engineering and coordinate handoffs from build to run.
Support audit and compliance evidence requests (SOC 2, PCI DSS).
Participate in an on-call rotation.
Build AI agents and AI-assisted automations to reduce toil.
Evaluate and integrate AI/LLM-powered tools into operations workflow.