AI-Driven CloudOps Lead – AWS, SRE & Automation

JumpMind, LLC; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JumpMind, LLC is seeking a Senior Cloud Operations Engineer in Columbus, OH to lead enterprise cloud platform operations across AWS and related technologies. You will guide reliability, security, and optimization, mentor junior staff, and champion AI-driven automation to reduce toil.

The role partners with Cloud Engineering and Security to maintain platform standards, service objectives, and incident postmortems, while supporting audit evidence requests and on-call duties.

Qualifications

• 5+ years in cloud operations, SRE, DevOps, or infrastructure engineering roles.
• Deep hands-on experience with a major cloud provider (AWS preferred).
• Strong troubleshooting skills across networking, compute, storage, and containerized workloads.
• Experience owning incident response and writing postmortems.
• Comfort reading and operating Terraform managed infrastructure.

Responsibilities

• Monitor production infrastructure health, availability, and performance across cloud environments; own alerting and dashboards (uptime, latency, error rates, capacity).
• Lead incident response for production issues — triage, coordinate, drive root-cause analysis, and own postmortems/corrective actions.
• Operate and troubleshoot Kubernetes clusters in production — node health, pod scheduling issues, resource limits/requests, cluster upgrades, and workload scaling.
• Manage patching, OS/dependency updates, configs, and vulnerability remediation timelines in coordination with Security.
• Own capacity planning and scaling decisions ahead of peak retail traffic events.
• Drive cloud cost optimization (FinOps) — rightsizing, reserved capacity, waste elimination, monthly spend reviews.
• Manage backups, disaster recovery testing, and recovery runbooks.
• Execute infrastructure changes defined by Cloud Engineering's IaC (Terraform) — apply, validate, and operate what Engineering builds.
• Build and refine operational runbooks, on-call procedures, and escalation paths.
• Serve as the technical mentor for the Junior Cloud Operations Engineers.
• Partner with Cloud Engineering on handoffs from build to run; flag operational gaps back to Engineering.
• Support audit and compliance evidence requests (SOC 2, PCI DSS) related to operational controls, access, and change management.
• Participate in an on-call rotation.
• Build and maintain AI agents and AI-assisted automations that handle operational toil.
• Evaluate and integrate AI/LLM-powered tools into the operations workflow and drive adoption across the team.
• Use AI coding/agent tools day-to-day to write and maintain operational scripts, IaC change validation, and internal tooling faster.

Skills

Cloud operations

SRE/DevOps

Troubleshooting

Incident response

AI integration

Tools

AWS

Terraform

CloudWatch

Datadog

Grafana

Prometheus

Kubernetes

Job description

JumpMind, LLC is seeking a Senior Cloud Operations Engineer in Columbus, OH to lead enterprise cloud platform operations across AWS and related technologies. You will guide reliability, security, and optimization, mentor junior staff, and champion AI-driven automation to reduce toil.

The role partners with Cloud Engineering and Security to maintain platform standards, service objectives, and incident postmortems, while supporting audit evidence requests and on-call duties.