Senior Cloud HPC Support Engineer

ProducePay; United States; On-site; USD 145,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation

Equity packages

Paid time off

Health, dental, vision insurance

HSA contributions

401(k) with company match

Professional development

Volunteer time off

Job summary

Crusoe Cloud is seeking a Cloud Support Engineer to empower customers with sustainable, low-cost GPU compute power. You will be the primary technical contact, handling incidents, triage, and long-term improvements while collaborating with SRE, Networking, and Storage teams.

The role emphasizes customer success, rigorous procedures, and on-site weekday availability, with a weekend schedule that includes on-call coverage.

Qualifications

• Bachelor's degree in IT/CS/Engineering or 4+ years of equivalent technical experience.
• 5+ years of customer support experience in cloud/storage/networking environments.
• Strong Linux CLI and Git skills.
• Experience with container orchestration and workload management; Kubernetes, Slurm, Terraform.
• Familiarity with public cloud platforms (AWS, Azure, GCP).
• Knowledge of HPC concepts (Infiniband, RDMA, RoCE, SDN).

Responsibilities

• Provide expert technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT.
• Participate in 24/7 on-call rotation for critical incidents.
• Lead incident triage, communication, and RCA delivery with technical/non-technical stakeholders.
• Troubleshoot VMs, hardware failures, and scaling tests using CLI and internal tools.
• Collaborate with SRE, Networking, and Storage teams and contribute to knowledge base and SOPs.

Skills

Linux CLI

Git

Kubernetes

Slack Grafana monitoring

Public Cloud (AWS/Azure/GCP)

HPC knowledge (Infiniband RDMA SDN)

Customer support

Communication skills

Education

Bachelor's degree or 4+ years experience

Tools

Kubernetes

Slurm

Terraform

Grafana

AWS

Azure

GCP

Git

CLI

Job description

Crusoe Cloud is seeking a Cloud Support Engineer to empower customers with sustainable, low-cost GPU compute power. You will be the primary technical contact, handling incidents, triage, and long-term improvements while collaborating with SRE, Networking, and Storage teams.

The role emphasizes customer success, rigorous procedures, and on-site weekday availability, with a weekend schedule that includes on-call coverage.