Senior GPU Data Center Operations Engineer

Crusoe; Denver (CO); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Equity

Paid time off

Health insurance

401(k)

Job summary

Crusoe is building next-generation AI infrastructure with GPU-powered compute at scale. We are seeking a Staff Data Center Operations Engineer to own site-level escalations, drive platform-wide improvements, and partner with OEM/ODM teams for reliable fleet operations.

The role is based at Crusoe Cloud's Denver headquarters with cross-site travel across the US and internationally. You will own platform standards, SOPs, and training to scale SiteOps capabilities, while traveling up to 30% for

Qualifications

• 7+ years in data center operations, field engineering, or OEM/ODM technical support with hands-on GPU infrastructure experience.
• Direct hands-on experience deploying and supporting GPU platforms at scale across one or more major OEMs or ODMs; familiarity with SuperMicro and HPE platforms.
• Deep familiarity with server platform architecture and OEM escalation and RMA processes.
• Experience leading or contributing to large-scale GPU cluster bring-ups including rack staging and production handoff.
• Demonstrated ability to build technical relationships with OEM and ODM engineering teams and drive platform-level issue resolution.
• Experience developing SOPs, runbooks, or field troubleshooting procedures and delivering technical training to data center technician teams.
• Strong written communication — comfortable producing escalation documentation, platform runbooks, and leadership reporting.
• Willingness to travel domestically and internationally to Crusoe sites as needed (target: up to 30%)

Responsibilities

• Own Tier 2/3 hardware escalations across all Crusoe sites for issues that exceed local site capability, engaging directly with OEM and ODM engineering teams to drive resolution.
• Travel to sites as needed for complex platform issues, new hardware bring-ups, and deployment support.
• Identify recurring failure patterns across sites and translate them into platform feedback, sparing strategy inputs, or OEM improvement requests.
• Root‑cause complex hardware issues — PCIe, BMC, thermal, fabric — and produce resolution documentation reusable across the SiteOps org.
• Hand off platform-level findings to the appropriate internal engineering teams with clear, well-documented escalation packages.
• Develop and maintain deep technical relationships with Crusoe's hardware partners — currently SuperMicro and HPE — at the engineering and field escalation level.
• Serve as Crusoe's technical voice in OEM/ODM partner conversations, surfacing field observations, influencing hardware roadmaps, and driving platform improvements.
• Build familiarity with new ODM platform architecture, tooling, and escalation processes as Crusoe expands its ODM footprint.
• Support vendor evaluations and new platform qualifications in partnership with SiteOps and engineering leadership.
• Own OEM platform technical knowledge at the SiteOps org level — escalation playbooks, failure pattern analysis, and OEM relationship inputs across all sites.
• Own the development and maintenance of platform-specific SOPs, runbooks, and field troubleshooting procedures for the SiteOps org, ensuring site teams have current, actionable documentation across all active hardware platforms.
• Design and deliver technical training for SiteOps technicians covering hardware architecture, platform-specific troubleshooting, and field procedures — both for new hire onboarding and ongoing skill development.
• Contribute to the technician certification program and technical leveling standards across the org.
• Support new site bring-up efforts providing platform readiness and deployment execution expertise.
• Serve as SiteOps' senior technical representative at Crusoe HQ, participating in platform, engineering, and procurement discussions that affect site operations.
• Partner with engineering and procurement teams on sparing strategy, RMA lifecycle management, and OEM/ODM support contract structures.
• Provide operational input into next-generation GPU platform evaluations (GB300, VR200, and beyond).
• Produce escalation reporting, platform health analysis, and operational insights for SiteOps leadership.

Skills

GPU infrastructure

Data center operations

OEM/ODM collaboration

Technical writing

Travel readiness

Tools

SuperMicro hardware

HPE platforms

Job description

Crusoe is building next-generation AI infrastructure with GPU-powered compute at scale. We are seeking a Staff Data Center Operations Engineer to own site-level escalations, drive platform-wide improvements, and partner with OEM/ODM teams for reliable fleet operations.

The role is based at Crusoe Cloud's Denver headquarters with cross-site travel across the US and internationally. You will own platform standards, SOPs, and training to scale SiteOps capabilities, while traveling up to 30% for