Senior Cloud GTM Sales Operations & Planning Manager

ServiceNow; Oregon; Hybrid; USD 140,000 - 219,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Senior Sales Operations Strategy and Planning Manager to support AWS, Azure, Google Cloud Sales. You will drive GTM expansions, own planning, and coordinate cross-functional efforts to ensure quota attainment and smooth sales cycles.

This role emphasizes program management, analytics, and clear communication across teams. You will collaborate with a fast-growing sales org, shape annual planning, and provide guidance on territory design, compensation, and headcount modeling in

Qualifications

• 8+ years experience in a software Sales GTM organization, driving sales planning and sales transformation programs.
• Proven experience in sales planning function: Territory and coverage design, sales compensation design, and target setting and attainment.
• Deep understanding of sales GTM motions and ecosystems: direct and channel; AWS, Azure, Google marketplaces sales motions a plus.
• Proven program management expertise.
• Outstanding communication, interpersonal, leadership and influencing skills, with a proven ability to work collaboratively and cross-functionally.
• Exceptional presentation skills; must be able to synthesize and distill the very complex into simple and clear messages, articulating challenges, impact, risk, and recommendations.
• Excellent analytical and problem-solving skills with ability to drive conflict resolution.
• Proven ability to operate in ambiguity, think strategically, and drive tactical execution in fast-paced environments.
• Proven ability to connect the dots across functions to understand impact and risk.
• Exceptional organizational skills and strong attention detail.

Responsibilities

• Drive operational readiness of AWS, Azure, Google Cloud Sales geographical and GTM program expansions.
• Be the Subject Matter Expert on AWS, Azure, Google Cloud Sales GTM operations in all transformation programs.
• Own and drive sales GTM operations deliverables in all transformation workstreams.
• Assess and resolve operational impacts/gaps/risks of transformation changes; ensure launches are successful with no disruption to sales cycle and rep compensation.
• Collaborate with extended cross-functional teams on issue identification and solutioning.
• Understand transformation impact to sales territories and quotas and drive needed actions.
• Lead all operational annual planning activities for the AWS, Azure, Google Cloud Sales Organization.
• Own sales territory analysis and design, compensation plan design, quota modeling and headcount plans / tracking. Formulate and present recommendations to leadership.
• Collaborate with cross-functional planning team to understand, document, communicate and drive planning calendar and deliverables.
• Coordinate annual planning across AWS, Azure, Google Cloud Sales operations and ensure all deliverables are met correctly and on time.

Skills

Sales GTM experience

Territory design

Sales compensation design

GTM motions knowledge

Program management

Communication & leadership

Presentation skills

Analytical thinking

Ambiguity management

Cross-functional collaboration

Organizational skills

Job description

ServiceNow seeks a Senior Sales Operations Strategy and Planning Manager to support AWS, Azure, Google Cloud Sales. You will drive GTM expansions, own planning, and coordinate cross-functional efforts to ensure quota attainment and smooth sales cycles.

This role emphasizes program management, analytics, and clear communication across teams. You will collaborate with a fast-growing sales org, shape annual planning, and provide guidance on territory design, compensation, and headcount modeling in