Senior Cloud Architect & Customer Success Lead

Deutsche Telekom IT Solutions Slovakia; United States; Remote; USD 28,000 - 45,000; Full time

Benefits offered by this job

Financial benefits

Learning and development

Health and sport

Family and work – life balance

Other benefits

Job summary

Deutsche Telekom IT Solutions Slovakia seeks a senior Cloud Architect and Senior Customer Success Manager for T-Cloud public. You will design and govern cloud technologies while managing services for customers and contracts, combining technical leadership with strategic sales and business development.

You will influence cloud platform strategy, advise customers on cloud adoption, participate in the T-Cloud public vertical, and help ensure a high level of customer satisfaction through proactive

Qualifications

• Completed degree in computer science, engineering or comparable training
• Top knowledge and experience in cloud and IT architecture
• Experience in AI and technology strategy
• Strong communication and presentation skills for customer contacts
• Knowledge of cloud ecosystems (AWS/Azure/Google) and partners
• Experience with cloud platforms/hybrid cloud solutions
• Willingness to travel nationally and internationally
• Fluent written and spoken German and English (C1)

Responsibilities

• Strategic influence and development of the existing business for T-Cloud public customers
• Provide comprehensive advice on first-time use and optimization of cloud usage
• Active participation in the vertical squad of T-Cloud public
• Prevent churn through proactive analysis and management of customers
• Support ongoing optimization and development of customer success management
• Contribute to service excellence culture in customer success management
• Ensure customer satisfaction
• Assist in planning and forecasting processes
• Translate customer requirements to the T-Cloud public impediment and demand process
• Support development of cloud handling support

Skills

Cloud architecture

Technology strategy

Sales

Business development

AI

Communication

German language

English language

International collaboration

Public cloud

Education

Completed degree in computer science, engineering or comparable training

Tools

AWS

Microsoft Azure

Google Cloud

Rackspace

Job description

Deutsche Telekom IT Solutions Slovakia seeks a senior Cloud Architect and Senior Customer Success Manager for T-Cloud public. You will design and govern cloud technologies while managing services for customers and contracts, combining technical leadership with strategic sales and business development.

You will influence cloud platform strategy, advise customers on cloud adoption, participate in the T-Cloud public vertical, and help ensure a high level of customer satisfaction through proactive