Cloud Architect (Customer Success Manager) with German - T-Cloud public (m/f/d)

Deutsche Telekom IT Solutions Slovakia; United States; Remote; USD 28,000 - 45,000; Full time

Benefits offered by this job

Financial benefits

Learning and development

Health and sport

Family and work – life balance

Other benefits

Job summary

Deutsche Telekom IT Solutions Slovakia seeks a senior Cloud Architect and Senior Customer Success Manager for T-Cloud public. You will design and govern cloud technologies while managing services for customers and contracts, combining technical leadership with strategic sales and business development.

You will influence cloud platform strategy, advise customers on cloud adoption, participate in the T-Cloud public vertical, and help ensure a high level of customer satisfaction through proactive

Qualifications

• Completed degree in computer science, engineering or comparable training
• Top knowledge and experience in cloud and IT architecture
• Experience in AI and technology strategy
• Strong communication and presentation skills for customer contacts
• Knowledge of cloud ecosystems (AWS/Azure/Google) and partners
• Experience with cloud platforms/hybrid cloud solutions
• Willingness to travel nationally and internationally
• Fluent written and spoken German and English (C1)

Responsibilities

• Strategic influence and development of the existing business for T-Cloud public customers
• Provide comprehensive advice on first-time use and optimization of cloud usage
• Active participation in the vertical squad of T-Cloud public
• Prevent churn through proactive analysis and management of customers
• Support ongoing optimization and development of customer success management
• Contribute to service excellence culture in customer success management
• Ensure customer satisfaction
• Assist in planning and forecasting processes
• Translate customer requirements to the T-Cloud public impediment and demand process
• Support development of cloud handling support

Skills

Cloud architecture

Technology strategy

Sales

Business development

AI

Communication

German language

English language

International collaboration

Public cloud

Education

Completed degree in computer science, engineering or comparable training

Tools

AWS

Microsoft Azure

Google Cloud

Rackspace

Job description

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Department

We run T-Cloud public ! T-Cloud public is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.

We are measured by delivering a secure, stable and innovative platform. We work jointly with our platform partner and other partners out of the OpenStack ecosystem to create a highly innovative public cloud product based on European security and data protection standards.

We are looking for people who are professionals and evangelists with a great deal of enthusiasm for cloud technology and who are up to the challenges created by the development and operation of a hyper-scale public cloud. We offer a unique insight into how a large public cloud works under the hood, intercultural teamwork, flat hierarchies, and an independent working-style.

Job Description

Purpose

As a senior technical expert responsible for the design, implementation, and governance of cloud technologies, you will serve as a Cloud Architect while also acting as the Senior Customer Success Manager for T-Cloud public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T-Cloud public to the customer and the contract result internally.

WHAT WILL YOU DO?

• Strategic influence and development of the existing business of the assigned T-Cloud public customers in order to increase the value added for the customer and the sales for the T-Cloud public
• Comprehensive advice to customers regarding the first-time use of the T-Cloud public or the ongoing optimization of cloud usage (consumption push, upselling)
• Active participation in the respective vertical squad of the T-Cloud public
• Avoiding "churn" through proactive analysis and management of T-Cloud public customers
• Supporting the ongoing optimization and further development of the customer success management of the T-Cloud public
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T-Cloud public
• Ensuring customer satisfaction
• Participation in the planning and forecasting processes
• Transferring customer requirements to the T-Cloud public impediment and demand process
• Supporting the further development of cloud handling support

Qualifications

YOU WILL SUCCEED IF YOU:

• Completed degree in computer science, engineering or comparable training or further education
• Have top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development
• Have top knowledge and experience in the field of AI
• Have strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Have strong knowledge of market-relevant cloud ecosystems and experience with partners
• Have strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Have knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Have experience with development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined
• Have high resilience, adaptability to dynamically changing processes/startup mentality
• Have very good technical understanding of standardized service provision through platforms
• Are experienced in international cooperation
• Have high social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently
• Have fluent written and spoken German and English (C1)
• Are willingto travel nationally and internationally

Certifications required for the position:

• OTCPractitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

• DevOps Foundation
• OTC Architect

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2200 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.