Senior Clinical Informatics & EHR Policy Lead

CVS Health; Athens (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus eligibility

Equity target

Job summary

CVS Health is seeking an experienced professional to lead policy development and assessment for enterprise EHR and AI initiatives. The role focuses on policy governance, workflow alignment, patient safety, and regulatory compliance across care settings.

The position requires strong clinical informatics experience, collaboration with stakeholders, and ability to translate requirements into executable EHR-enabled policies while navigating enterprise standards and change management.

Qualifications

• Minimum of five years of related clinical informatics, enterprise policy, Quality & Safety, patient safety, or healthcare technology assessment experience required.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Own the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards, ensuring workflows align with approved enterprise requirements across care settings.
• Translate clinical, operational, and regulatory requirements into clear, actionable EHR-enabled policies that can be implemented across care settings
• Collaborate with stakeholders across care settings during policy development and maintenance to ensure content is accurate and applicable
• Partner with clinical, operational, informatics, and Epic stakeholders to support workflow standardization initiatives and ensure enterprise policies reflect approved workflows, patient safety requirements, regulatory obligations, and operational needs.
• Assess the impact of proposed workflow changes on enterprise policies and standards and recommend updates as needed.
• Facilitate stakeholder alignment to ensure enterprise policies accurately reflect approved workflows and can be consistently implemented across care settings.
• Provide policy expertise during workflow redesign, implementation, and adoption activities to ensure alignment between clinical practice, operational processes Epic functionality, and enterprise standards.
• Monitor and evaluate implemented workflow changes to ensure continued adherence to enterprise policy requirements.
• Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and related technology platforms, including ambient documentation tools such as Abridge.
• Define and apply a consistent evaluation framework addressing patient impact and safety, clinical quality, provider experience and satisfaction, workflow and adoption, privacy and security, operational readiness, and regulatory alignment.
• Evaluate business value, including return on investment, financial impact, productivity, utilization, and measurable clinical and operational outcomes.
• Establish ongoing monitoring, feedback loops, issue escalation, and continuous process improvement to validate sustained value and identify opportunities for refinement, expansion, or retirement.
• Collaborate closely with clinical leaders, Quality & Safety, Patient Safety, operational stakeholders, Epic analysts, informatics partners, and technology owners to align clinical intent with policy, audit, and technology execution.
• Partner with EHR governance, Privacy, Compliance, Legal, Information Security, Finance, vendor, and business leaders to ensure appropriate oversight, accountability, and evidence-based decision-making.
• Facilitate cross-functional decisions and stakeholder alignment when policy, workflow, audit findings, patient safety concerns, or enterprise technology assessments require action.
• Executive-level reporting: Deliver concise updates to leadership on status, risks, and decisions needed.
• Support enterprise change initiatives by ensuring policies are clearly understood and embedded within Epic workflows.

Skills

Clinical informatics

Policy development

Epic/EHR governance

Education

Bachelor's degree or equivalent experience

Tools

Epic

Abridge

Job description

CVS Health is seeking an experienced professional to lead policy development and assessment for enterprise EHR and AI initiatives. The role focuses on policy governance, workflow alignment, patient safety, and regulatory compliance across care settings.

The position requires strong clinical informatics experience, collaboration with stakeholders, and ability to translate requirements into executable EHR-enabled policies while navigating enterprise standards and change management.