Senior Clinic Operations Leader

opm; Medford (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

OnePeak Medical is redefining primary care with an integrated, root-cause approach. The Practice Manager will oversee clinic operations, staff performance, patient experience, and financial health across locations within a defined geographic area.

Reporting to the Regional Practice Director, this role blends hands-on coaching with strategic execution, ensuring compliant, high-quality, patient-centered care across the site network.

Responsibilities

• Lead daily clinic operations to ensure smooth workflows, timely documentation, efficient provider schedules, and ready clinic environment
• Reinforce standardized processes, ensure supply management, and maintain a safe, compliant facility
• Identify issues early and implement solutions to improve efficiency and patient flow
• Provide leadership and coaching to Assistant Practice Managers, ensuring consistent clinic standards across locations
• Recruit, train, schedule, and support clinic staff to deliver an exceptional OnePeak experience
• Build a positive, inclusive, bias-aware workplace reflecting OnePeak's values and leadership expectations
• Provide coaching, feedback, and accountability for performance, engagement, and professional growth
• Foster team cohesion through consistent communication, daily MESS huddles, and structured check-ins
• Serve as the primary contact for elevated patient concerns, resolving issues with professionalism and empathy
• Support providers by ensuring schedule optimization, operational readiness, and responsive problem-solving
• Promote a high-touch service experience that strengthens loyalty, improves access, and elevates patient satisfaction
• Coordinate and support provider onboarding
• Manage clinic resources responsibly to support strong financial performance and sustainable growth
• Monitor core operational KPIs (e.g., visit volume, schedule utilization, staffing ratios, overtime control, and service metrics) with attention to trends and action steps
• Support achievement of key financial goals, including patient volume expectations, labor efficiency, and clinic-level budget targets
• Ensure accurate and timely payroll processing, timecard approvals, and protocol adherence
• Uphold all clinical, regulatory, safety, and documentation standards; ensure staff follow policies consistently
• Use continuous quality improvement principles (e.g., PDSA) to refine workflows and improve clinic outcomes
• Raise issues early to the Regional Practice Director

Job description

OnePeak Medical is redefining primary care with an integrated, root-cause approach. The Practice Manager will oversee clinic operations, staff performance, patient experience, and financial health across locations within a defined geographic area.

Reporting to the Regional Practice Director, this role blends hands-on coaching with strategic execution, ensuring compliant, high-quality, patient-centered care across the site network.