Clinic Operations Leader – Patient Experience & Growth

Epic Health System Llc; South Lyon (MI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Retirement Plan

Paid Time Off and Holidays

Professional development and training

Employee Assistance Program (EAP)

Job summary

EPIC Health is seeking an experienced Practice Manager to lead a busy primary care clinic, balancing patient care, staff development, and financial performance. This role requires a strategic mindset and a commitment to operational excellence.

The ideal candidate will drive efficient patient flow, coach teams, and manage resources to deliver a superior patient and employee experience. A Bachelor's degree in healthcare administration or related field is preferred; Athenahealth EHR and Lean Six

Qualifications

• 3+ years of healthcare operations leadership experience in a clinic setting.
• Proven ability to lead clinical and administrative teams and optimize workflows.
• Bachelor’s degree in healthcare administration or related field preferred; Lean/Six Sigma a plus.

Responsibilities

• Lead day-to-day operations of a busy primary care clinic.
• Coach, develop, and retain high-performing staff across clinical and admin roles.
• Monitor KPIs and drive improvements in patient flow, productivity, and patient satisfaction.
• Oversee scheduling, staffing, and staffing plans to support provider utilization.
• Ensure HIPAA, OSHA, CLIA, and organizational policy compliance.
• Collaborate with providers, Revenue Cycle, HR, and shared services to deliver value.

Skills

Healthcare operations leadership

Team coaching and development

Strategic thinking

Financial acumen

Change management

Education

Bachelor's degree in Healthcare Administration, Business Administration, or a related field

Tools

Athenahealth EHR

Microsoft Office

Job description

EPIC Health is seeking an experienced Practice Manager to lead a busy primary care clinic, balancing patient care, staff development, and financial performance. This role requires a strategic mindset and a commitment to operational excellence.

The ideal candidate will drive efficient patient flow, coach teams, and manage resources to deliver a superior patient and employee experience. A Bachelor's degree in healthcare administration or related field is preferred; Athenahealth EHR and Lean Six