Practice Manager - Hillcrest Medford

opm; Medford (OR); On-site; USD 120,000 - 150,000; Full time

Job summary

OnePeak Medical is redefining primary care with an integrated, root-cause approach. The Practice Manager will oversee clinic operations, staff performance, patient experience, and financial health across locations within a defined geographic area.

Reporting to the Regional Practice Director, this role blends hands-on coaching with strategic execution, ensuring compliant, high-quality, patient-centered care across the site network.

Responsibilities

• Lead daily clinic operations to ensure smooth workflows, timely documentation, efficient provider schedules, and ready clinic environment
• Reinforce standardized processes, ensure supply management, and maintain a safe, compliant facility
• Identify issues early and implement solutions to improve efficiency and patient flow
• Provide leadership and coaching to Assistant Practice Managers, ensuring consistent clinic standards across locations
• Recruit, train, schedule, and support clinic staff to deliver an exceptional OnePeak experience
• Build a positive, inclusive, bias-aware workplace reflecting OnePeak's values and leadership expectations
• Provide coaching, feedback, and accountability for performance, engagement, and professional growth
• Foster team cohesion through consistent communication, daily MESS huddles, and structured check-ins
• Serve as the primary contact for elevated patient concerns, resolving issues with professionalism and empathy
• Support providers by ensuring schedule optimization, operational readiness, and responsive problem-solving
• Promote a high-touch service experience that strengthens loyalty, improves access, and elevates patient satisfaction
• Coordinate and support provider onboarding
• Manage clinic resources responsibly to support strong financial performance and sustainable growth
• Monitor core operational KPIs (e.g., visit volume, schedule utilization, staffing ratios, overtime control, and service metrics) with attention to trends and action steps
• Support achievement of key financial goals, including patient volume expectations, labor efficiency, and clinic-level budget targets
• Ensure accurate and timely payroll processing, timecard approvals, and protocol adherence
• Uphold all clinical, regulatory, safety, and documentation standards; ensure staff follow policies consistently
• Use continuous quality improvement principles (e.g., PDSA) to refine workflows and improve clinic outcomes
• Raise issues early to the Regional Practice Director

Job description

Mission | Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company : At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare. - A New Era of Primary Care: Evidence, Patient Demand, and the Rise of Functional Medicine

JOB SUMMARY

At OnePeak Medical, we are redefining primary care. Our mission is to deliver a personalized, integrative care model that combines traditional and functional medicine to address the root causes of illness and empower patients to live healthier, more vibrant lives. Our multidisciplinary team supports patients through advanced diagnostics, hormone optimization, nutrition, lifestyle coaching, and evidence-based therapies.

The Practice Manager is responsible for the overall success of clinic operations, team performance, patient experience, and financial health across their assigned site(s). This is a one-site-to-multi-site operational leadership role responsible for ensuring high-quality, efficient, and patient-centered operations across clinics within a defined geographic area.

Reporting to the Regional Practice Director, the Practice Manager directly oversees Assistant Practice Managers and clinic staff, serving as a hands-on coach, resource, and problem-solver for clinic teams. This leader maintains consistency across locations while supporting each clinic's unique operational needs. Success in this role requires a strong leadership presence, deep understanding of clinic workflows, and the ability to translate strategic goals into real-time execution.

This role champions OnePeak's mission, models leadership expectations, and ensures the clinic operates safely, efficiently, and in alignment with organizational goals. The Practice Manager performs the full scope of this role with progressive support and coaching from the Regional Practice Director.

RESPONSIBILITIES AND DUTIES

Clinic Operations & Workflow Leadership

• Lead daily clinic operations to ensure smooth workflows, timely documentation, efficient provider schedules, and consistent readiness of the clinic environment
• Drive operational excellence by reinforcing standardized processes, ensuring supply management, and maintaining an organized, safe, and compliant facility
• Anticipate needs, identify issues early, and implement solutions that improve efficiency and patient flow
• Provide direct leadership, coaching, and performance oversight to Assistant Practice Managers, ensuring consistent execution of clinic standards across all assigned locations

People Leadership & Culture

• Recruit, train, schedule, and support clinic staff to deliver an exceptional OnePeak experience
• Build a positive, inclusive, bias‑aware workplace that reflects OnePeak's values and leadership expectations
• Provide coaching, feedback, and accountability for performance, engagement, and professional growth - for both Assistant Practice Managers and clinic staff
• Cultivate team cohesion through consistent communication, daily MESS huddles, and structured check‑ins

Patient & Provider Experience

• Serve as the primary point of contact for elevated patient concerns, resolving issues with professionalism and empathy
• Support providers by ensuring schedule optimization, operational readiness, and responsive problem‑solving
• Promote a high‑touch service experience that strengthens loyalty, improves access, and elevates patient satisfaction
• Coordinate and support provider onboarding

Financial Stewardship & Performance

• Manage clinic resources responsibly to support strong financial performance and sustainable growth
• Monitor core operational KPIs (e.g., visit volume, schedule utilization, staffing ratios, overtime control, and service metrics), with attention to trends and action steps
• Support achievement of key financial goals, including patient volume expectations, labor efficiency, and clinic-level budget targets
• Ensure accurate and timely payroll processing, timecard approvals, and protocol adherence

Quality, Compliance & Continuous Improvement

• Uphold all clinical, regulatory, safety, and documentation standards; ensure staff follow policies consistently
• Use continuous quality improvement principles (e.g., PDSA) to refine workflows and improve clinic outcomes
• Raise issues early to the Regional Practice Director, Pe