Practice Manager - Hillcrest Medford

OnePeak Medical Office & Corporate

Medford (OR)

On-site

USD 65,000 - 77,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

OnePeak Medical is seeking a Practice Manager to lead clinic operations across multiple sites in the region. You will oversee staff, patient experience, and financial performance, while ensuring compliance with clinical standards and HIPAA policies.

The role requires strong leadership, coaching, and operational excellence to optimize schedules, workflows, and provider coverage across clinics.

Qualifications

Minimum of 3–5 years of progressive leadership in multi-site healthcare/clinical ops.
Experience mentoring supervisors, leads or managers is required.
Experience with EHR/EPM systems and clinic scheduling/ops platforms is required.
Current BLS/CPR certification is required.

Responsibilities

Oversee clinic operations, staff performance, patient experience, and financial health across sites.
Lead daily workflows, scheduling optimization, and documentation standards.
Coach and develop Assistant Practice Managers; ensure consistency across locations.
Drive continuous improvement and compliance with HIPAA and safety policies.

Skills

Leadership

Coaching

Financial acumen

Communication

Project management

Change management

Team development

HIPAA compliance

Decision making

Multi-site operations

Education

Bachelor's degree in Business/Healthcare Administration

MA - Preferred

Tools

EHR/EPM systems

MS Office

Job description

Mission| Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision| Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company: At OnePeak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

At OnePeak Medical, we are redefining primary care. Our mission is to deliver a personalized, integrative care model that combines traditional and functional medicine to address the root causes of illness and empower patients to live healthier, more vibrant lives. Our multidisciplinary team supports patients through advanced diagnostics, hormone optimization, nutrition, lifestyle coaching, and evidence-based therapies.

The Practice Manager is responsible for the overall success of clinic operations, team performance, patient experience, and financial health across their assigned site(s). This is a one-site-to-multi-site operational leadership role responsible for ensuring high-quality, efficient, and patient-centered operations across clinics within a defined geographic area.

Reporting to the Regional Practice Director, the Practice Manager directly oversees Assistant Practice Managers and clinic staff, serving as a hands-on coach, resource, and problem-solver for clinic teams. This leader maintains consistency across locations while supporting each clinic's unique operational needs. Success in this role requires a strong leadership presence, deep understanding of clinic workflows, and the ability to translate strategic goals into real-time execution.

This role champions OnePeak's mission, models leadership expectations, and ensures the clinic operates safely, efficiently, and in alignment with organizational goals. The Practice Manager performs the full scope of this role with progressive support and coaching from the Regional Practice Director.

RESPONSIBILITIES AND DUTIES

Clinic Operations & Workflow Leadership

Lead daily clinic operations to ensure smooth workflows, timely documentation, efficient provider schedules, and consistent readiness of the clinic environment
Drive operational excellence by reinforcing standardized processes, ensuring supply management, and maintaining an organized, safe, and compliant facility
Anticipate needs, identify issues early, and implement solutions that improve efficiency and patient flow
Provide direct leadership, coaching, and performance oversight to Assistant Practice Managers, ensuring consistent execution of clinic standards across all assigned locations
Recruit, train, schedule, and support clinic staff to deliver an exceptional OnePeak experience
Build a positive, inclusive, bias-aware workplace that reflects OnePeak's values and leadership expectations
Provide coaching, feedback, and accountability for performance, engagement, and professional growth — for both Assistant Practice Managers and clinic staff
Cultivate team cohesion through consistent communication, daily MESS huddles, and structured check-ins
Serve as the primary point of contact for elevated patient concerns, resolving issues with professionalism and empathy
Support providers by ensuring schedule optimization, operational readiness, and responsive problem-solving
Promote a high-touch service experience that strengthens loyalty, improves access, and elevates patient satisfaction
Coordinate and support provider onboarding
Manage clinic resources responsibly to support strong financial performance and sustainable growth
Monitor core operational KPIs (e.g., visit volume, schedule utilization, staffing ratios, overtime control, and service metrics), with attention to trends and action steps
Support achievement of key financial goals, including patient volume expectations, labor efficiency, and clinic-level budget targets
Ensure accurate and timely payroll processing, timecard approvals, and protocol adherence

Quality, Compliance & Continuous Improvement

Uphold all clinical, regulatory, safety, and documentation standards; ensure staff follow policies consistently
Use continuous quality improvement principles (e.g., PDSA) to refine workflows and improve clinic outcomes
Raise issues early to the Regional Practice Director, People Operations, or Compliance when safety, performance, or regulatory concerns arise

Cross-Functional Collaboration

Partner effectively with HR, Finance, IT, RCM, Marketing, Facilities, and Clinical Leadership to support practice needs
Lead or support the implementation of new workflows, trainings, system enhancements, and initiatives
Represent the clinic's needs and communicate effectively across the organization

QUALIFICATIONS

Embody OnePeak's Ways of Working — Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset
Demonstrated ability to lead, coach, and develop Assistant Practice Managers and clinic teams across multiple locations
Hold self and others accountable for measurable, high-quality, timely, and cost-effective results
Strong business acumen, with the ability to translate financial and operational data into clear action plans
Superior emotional intelligence across self-awareness, self-management, social awareness, and relationship management
Ability to communicate and influence change effectively in both written and verbal form, across all levels of the organization
Exhibits confidence in self and others; inspires and motivates teams across multiple sites to perform well
Sound judgment with the ability to make timely, well-reasoned decisions in ambiguous or fast-moving situations
Proven track record of driving continuous improvement and a standard of excellence in patient and staff experience
Strong interpersonal skills, proven leadership skills, and a high level of professionalism
Skilled in conflict management and resolving complex employee-relations issues
Must adhere to the standards of patient confidentiality as outlined by HIPAA
Ability to manage and maintain sensitive information in a confidential manner
Proficient in MS Office and relevant patient management/EHR systems
Excellent time-management skills with the ability to multi-task, prioritize, and organize workload across multiple clinics
Comfortable operating with a high degree of autonomy while maintaining alignment with regional and organizational goals
Be prepared to drive a personal vehicle on behalf of the company, requiring a satisfactory motor vehicle history check, a valid driver's license, and proper vehicle registration and insurance as required by state law
Ability to travel regularly across assigned clinics within the region

Education and Experience:

Minimum of 3-5 years of progressive leadership experience in a multi-site healthcare or clinical operations environment — Required
Prior experience directly managing or mentoring supervisors, leads, or other managers — Required
Experience with EHR/EPM systems and clinic scheduling/operations platforms — Required
Current BLS and/or CPR/AED Certification — Required
Bachelor's degree in Business, Healthcare Administration, or a related field — Preferred; equivalent experience will be considered
Experience in primary care, functional/integrative medicine, or a related healthcare setting — Strongly Preferred
MA - Preferred