Senior Clinic Operations Leader

The Ohio State University Physicians, Inc.; Columbus, Northern (OH, KY); Hybrid; USD 90,000 - 134,000; Full time

Job summary

The Ohio State University Physicians, Inc. is seeking a Senior Clinic Manager in Columbus to lead clinic operations, enhance patient care, and build a high-performing clinical team under senior leadership.

You will direct administrative functions, manage staff, monitor financials, and partner with providers and Corporate Central Access to meet performance goals and ensure a smooth patient experience.

Qualifications

• A Bachelor’s degree or an equivalent combination of education and relevant experience.
• 2 years of direct managerial or supervision experience, preferably in a clinical setting.
• Strong interpersonal, organizational, communication, leadership and customer service skills.
• Demonstrate a high level of professional integrity and interpersonal skills to handle sensitive and confidential situations.
• Ability to interact, communicate, and follow-up with individuals at all levels of the organization in a timely manner with poise, tact and diplomacy.
• Strong organizational, communication, leadership and patient experience skills. Ability to work independently in a fast-paced, dynamic environment.
• Proficient in word processing and spreadsheet software.
• Knowledge of medical office operations and systems; familiar with guidelines regarding patient confidentiality issues, OSHA, Joint Commission, customer service, and knowledge regarding the clinical operations and needs of a medical facility.

Responsibilities

• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses.
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll.
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
• Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations.
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
• Oversees all registration, scheduling and building/managing provider template functions to maximize clinic outcomes in collaboration/coordination with the Corporate Central Access team.

Skills

Interpersonal skills

Leadership

Customer service

Communication

Staff management

Education

Bachelor’s degree or equivalent

Tools

Word processing

Spreadsheet software

Job description

The Ohio State University Physicians, Inc. is seeking a Senior Clinic Manager in Columbus to lead clinic operations, enhance patient care, and build a high-performing clinical team under senior leadership.

You will direct administrative functions, manage staff, monitor financials, and partner with providers and Corporate Central Access to meet performance goals and ensure a smooth patient experience.