Senior Client Support & Quality Assurance Lead
Goosehead Insurance Agency LLC
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Job summary
Goosehead Insurance Agency LLC in Westlake, TX is seeking a detail‑oriented team member to support a multi-carrier, multi-state insurance service model. You will manage policy changes, process updates, and conduct quality checks on complex cases to ensure accuracy and compliance.
You will collaborate with peers to coach and guide L1 agents, document feedback, and help our team meet carrier guidelines while delivering clear, precise communication with clients.
Responsibilities
- Manage policy changes, process updates, and conduct quality checks on complex cases.
- Provide peer coaching and documentation feedback to support L1 agents.
Job description
Goosehead Insurance Agency LLC in Westlake, TX is seeking a detail‑oriented team member to support a multi-carrier, multi-state insurance service model. You will manage policy changes, process updates, and conduct quality checks on complex cases to ensure accuracy and compliance.
You will collaborate with peers to coach and guide L1 agents, document feedback, and help our team meet carrier guidelines while delivering clear, precise communication with clients.
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