Insurance Support Associate (Westlake)

Goosehead Insurance Agency LLC; Westlake (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Paid time off

Job summary

Goosehead Insurance Agency LLC seeks an Insurance Support Associate to deliver warm, professional support to clients across 46 states and 10+ lines of business. You will handle email and chat inquiries, document updates, and redirect claims as needed, building foundational knowledge for a long-term career in insurance operations.

This entry-level role offers rapid growth through clearly defined levels, with opportunities to advance and take on more responsibilities, skills, and rewards as you

Qualifications

• Must have strong written communication and attention to detail.
• Eligibility to work in the United States is required.
• Customer service experience is a plus, especially in insurance or financial services.

Responsibilities

• Provide warm, professional support via email and chat.
• Document updates and redirect claims as needed.
• Maintain accurate client records and follow through on requests.
• Collaborate with internal teams to ensure seamless service.
• Meet or exceed defined accuracy and turnaround benchmarks.

Skills

Attention to detail

Written communication

Eligibility to work in the US

Education

High school diploma

Job description

About the Role

Join a fast-growing, multi-carrier insurance service team supporting clients across 46 states and 10+ lines of business. As an Insurance Support Associate, you’ll play a key role in delivering warm, professional support to our clients. You’ll handle email and chat inquiries, ensuring every interaction reflects our commitment to client satisfaction. You’ll also document updates and redirect claims as needed. This entry-level role is designed to build foundational knowledge and prepare you for a long-term career in insurance operations. You’ll have the opportunity to advance quickly through clearly defined levels, gaining new responsibilities, skills, and rewards at each stage. Our environment means high achievers can see tangible career growth in a short time.

Key Responsibilities

• Deliver warm, professional support via email.
• Identify and document key case details, resolving or redirecting issues efficiently.
• Maintain accurate records and follow through on client needs.
• Collaborate with internal teams to ensure seamless client service.
• Unwavering delivery of meeting or exceeding defined accuracy and turnaround benchmarks, ensuring casework is completed with precision and speed in alignment with service-level expectations.
• Placing the client first in all interactions – obsession with client experience.

Basic Qualifications

• High school diploma or equivalent.
• Strong attention to detail and written communication skills.
• Eligibility to work in the United States.

Preferred Qualifications

• Strong written communication skills.
• Ability to stay focused and adapt in a fast-paced environment.
• Demonstrated accountability and follow-through.
• Eagerness to learn and grow from feedback.
• Prior experience in customer service, insurance, or financial services.
• Familiarity with home and auto insurance products.
• Bilingual (Spanish/English) is a plus.

Compensation

• Hourly Rate: $20–$25/hour.
• Benefits: Comprehensive health, dental, vision, 401(k), paid time off.

Career Path & Growth Opportunities

Career Growth: Within your first year, you’ll have the opportunity to advance into roles that offer commission and performance-based bonuses, allowing you to significantly increase your earning potential as you grow and succeed.

Entrepreneurial Opportunity: Whether you’re in a corporate or agency role, you’ll have the autonomy to build your own success with the support of a national brand.

Why Join Us?

Structured career development with clear progression paths.

Industry-aligned training and certifications.

Opportunity to work with top carriers in a dynamic, multi-state environment.

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it.

If you think you have what it takes to grow with our company, we would love to meet you.