Senior Client Support Agent (Westlake)

Goosehead Insurance Agency LLC; Westlake (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Goosehead Insurance Agency LLC in Westlake, TX is seeking a detail‑oriented team member to support a multi-carrier, multi-state insurance service model. You will manage policy changes, process updates, and conduct quality checks on complex cases to ensure accuracy and compliance.

You will collaborate with peers to coach and guide L1 agents, document feedback, and help our team meet carrier guidelines while delivering clear, precise communication with clients.

Responsibilities

• Manage policy changes, process updates, and conduct quality checks on complex cases.
• Provide peer coaching and documentation feedback to support L1 agents.

Job description

This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions. You’ll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You’ll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Since 2003, Goosehead has been changing the face of the insurance industry and making the search for great coverage a piece of cake. We’re committed to finding the best policies and rates, and that starts with our team. Our people are smart, inclusive, hungry for success, and strive everyday to win. There is noble purpose in all our efforts. The work we do matters. Not only are we fixing a broken industry, we get to win professionally and financially while doing it.

If you think you have what it takes to grow with our company, we would love to meet you.