Senior Client Success & Tech-Enabled Logistics Lead

Catholic Leadership Institute; Malvern (Chester County); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Catholic Leadership Institute seeks a Senior Client Success Coordinator to deliver top-tier client service and manage logistics for engagements. The role partners with CLI Leadership Consultants to ensure smooth delivery of programs, materials, and on-site needs.

The Senior CSC will also provide technology leadership for the Client Success team, leveraging tools such as Microsoft Office, JotForm, Asana, Jira, and Power BI, with monthly travel to CLI engagements.

Qualifications

• Must have strong client service oriented mindset.
• Proven ability to coordinate multiple tasks and deliverables.
• Comfort with using collaboration and project tools.

Responsabilités

• Provide the highest level of client service and logistical support for CLI clients.
• Staff the client help desk and correctly escalate issues.
• Arrange logistics for engagements (food, training materials, room setup).
• Register attendees for CLI engagements and liaise with parish/diocesan contacts.
• Provide technology leadership for the Client Success team using key tools (MS Office, JotForm, Asana, Jira, Power BI).
• Travel monthly to CLI engagements.

Connaissances

Client relationship management

Project coordination

Communication

Outils

Microsoft Office Suite

JotForm

Asana

Jira

Power BI

Description du poste

Catholic Leadership Institute seeks a Senior Client Success Coordinator to deliver top-tier client service and manage logistics for engagements. The role partners with CLI Leadership Consultants to ensure smooth delivery of programs, materials, and on-site needs.

The Senior CSC will also provide technology leadership for the Client Success team, leveraging tools such as Microsoft Office, JotForm, Asana, Jira, and Power BI, with monthly travel to CLI engagements.