Senior Client Success Coordinator - Remote

Catholic Leadership Institute; Malvern (AR); Remote; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

The Catholic Leadership Institute seeks a Senior Client Success Coordinator to deliver top-tier client service and oversee logistics for CLI engagements. You will manage client inquiries, staff the help desk, escalate issues, and ensure materials, meals, and room setup meet the needs of each engagement.

You will partner with leadership consultants and delivery teams, providing technology leadership for the Client Success group and using Microsoft Office Suite, JotForm, Asana, Jira, and Power BI

Aufgaben

• Provide the highest level of client service and logistical support for CLI clients and delivery teams.
• Staff the client help desk, correctly escalate issues, and manage logistics for trainings and engagements (food, materials, room setup).
• Engage with client contacts in parishes and dioceses to answer questions and register attendees; provide technical support.
• Provide technology leadership for the Client Success team and help leverage tools to support the work.

Tools

Microsoft Office Suite

JotForm

Asana

Jira

Power BI

Jobbeschreibung

Vision: We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Purpose: Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Summary: The Senior Client Success Coordinator (CSC) provides the highest level of client service and logistical support for the clients served by Catholic Leadership Institute and for the client delivery teams providing those services. This includes managing client inquiries, staffing the client help desk, correctly escalating issues, and maintaining a focus on providing excellent client service. The Senior CSC works closely with CLI Leadership Consultants and delivery teams to ensure that logistical needs, including food, training materials, and room set-up, are appropriately arranged before client engagements. The Senior CSC also works with client contacts in Catholic parishes and dioceses to answer questions, provide technical support, and register attendees for CLI engagements. In addition to these responsibilities, the Senior CSC provides technology leadership for the Client Success team, making effective use of key tools, and helping the team leverage technology to support its work. This role requires strong proficiency in Microsoft Office Suite, JotForm, Asana, Jira, and Power BI. CSCs also use their gifts and talents to provide specialized support to projects and activities within the organization on an ad hoc basis. Some travel (monthly) to the CLI