Customer Success Specialist

Gabeo.ai; California (MO); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative healthcare technology startup is seeking a passionate Customer Success & Sales Specialist to drive client relationships and revenue growth. In this fully remote role, you will manage key accounts, ensuring exceptional client experiences while identifying new business opportunities. Join a dynamic team dedicated to transforming Revenue Cycle Management through advanced technology and automation. This role offers a unique chance to make a real impact in the healthcare sector while enjoying competitive compensation, equity incentives, and a supportive remote work environment.

Benefits

Competitive Base Salary

Performance Bonuses

Strong Equity Offering

Remote Work Flexibility

Growth Opportunities

Dynamic Startup Culture

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Sales.
• Strong familiarity with healthcare revenue cycle processes.

Responsibilities

• Own and nurture long-term relationships with healthcare clients.
• Identify and close expansion opportunities within existing accounts.

Skills

Customer Success

Sales

Account Management

Healthcare RCM

Communication Skills

Analytical Skills

Education

Bachelor's Degree

Job description

Immediate Joiners Only – U.S.-Based Remote Role

Position: Customer Success & Sales Specialist (Healthcare RCM)

Location: Fully Remote (United States only)

Type: Full-Time, Monday–Friday

Start Date: Immediate

Compensation: Competitive Base Salary + Performance Bonuses + Strong Equity Offering

About Gabeo.ai

Gabeo.ai is a fast-growing, Bay Area-based healthcare technology startup transforming Revenue Cycle Management (RCM) through advanced artificial intelligence and automation. We're proudly disrupting the traditional healthcare back-end by helping hospitals and medical groups reclaim lost revenue from denied claims. Our innovative solutions drive efficiency, significantly reduce write-offs, and accelerate cash flow.

We currently partner with leading healthcare organizations such as Astrana Health, Athena Health, and Rebound Orthopedics, demonstrating our commitment to revolutionizing the RCM space.

About the Role

We're seeking an enthusiastic and results-oriented Customer Success & Sales Specialist who is passionate about client relationships and excited about growing revenue. You’ll have ownership of key client accounts, playing a dual role—managing existing customer relationships (Customer Success) and identifying and converting new business opportunities (Sales).

Your primary goal: ensure outstanding client experiences, measurable outcomes, and accelerated company growth.

Key Responsibilities

Customer Success:

• Own and nurture long-term relationships with assigned healthcare provider clients.
• Guide clients seamlessly through onboarding, implementation, training, and beyond.
• Proactively track and enhance client satisfaction, retention, and product adoption.
• Lead regular client check-ins, quarterly reviews, and performance analytics discussions.

Sales & Account Growth:

• Identify, pursue, and close expansion and upsell opportunities within existing accounts.
• Collaborate closely with leadership to manage and convert inbound/outbound leads.
• Conduct compelling product demonstrations, articulate ROI, and clearly present value propositions to healthcare executives.
• Work collaboratively with internal product and engineering teams to communicate client needs and ensure solution alignment.

What We're Looking For

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Management, or Sales, ideally in healthcare SaaS, RCM, or related technology solutions.
• Strong familiarity with healthcare revenue cycle processes, claims management, denial recovery, or provider workflows is a significant plus.
• Excellent written and verbal communication skills with executive presence.
• Proven ability to build trust-based client relationships and deliver consistently high client satisfaction.
• Detail-oriented, analytical, and proactive in identifying client needs and driving solutions.

Why Gabeo.ai?

• Real Impact: Transform healthcare RCM and deliver tangible financial outcomes for providers.
• Growth Opportunity: Be a core member of our rapidly scaling team, shaping the customer experience and influencing strategic direction.
• Startup Energy: Join a dynamic, innovative culture where your ideas matter, and your work directly contributes to company success.
• Competitive Rewards: Attractive compensation, equity incentives, and performance-based bonuses.
• Remote Flexibility: Fully remote, U.S.-based role offering work-life balance and a supportive virtual environment.