Customer Success Specialist

eLocal; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

Join a dynamic and rapidly growing company that connects local consumers with businesses. As a Customer Success Specialist, you'll drive customer engagement and satisfaction while working remotely. This role offers the chance to develop your skills in a supportive environment, where your contributions directly impact customer success. Enjoy a flexible work culture, competitive salary, and comprehensive benefits, including generous PTO and health insurance. Be part of a team that values growth and collaboration in the digital advertising space.

Benefits

Competitive salary

Substantial annual performance-based bonus

Heavily subsidized Medical

100% company-paid Disability and Life Insurance

Monthly wellness stipend

Flexible Paid Time Off

401(k) with company match

Positive company culture

Work from home arrangements

Qualifications

• Prior experience in Account Management/Customer Success is a plus.
• Excellent problem-solver with strong analytical skills.

Responsibilities

• Manage customer accounts and drive engagement.
• Execute daily customer support operations and onboarding.

Skills

Customer Service

Analytical Skills

Problem-Solving

Account Management

Communication Skills

Time Management

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce

Microsoft Office Suite

Job description

Direct message the job poster from eLocal

Sr. Talent Acquisition Specialist | eLocal

eLocal, part of Brookfield Asset Management, is a fast-growing and profitable national leader in pay-for-performance digital advertising. eLocal connects millions of local consumers each year to the businesses they need, when they need them. We are currently looking for a Customer Success Specialist to join our team remotely from anywhere in the EST/CST time zone.

We are seeking talented and motivated individual who will be responsible for driving customer engagement, addressing account improvement opportunities, and providing excellent customer service. Prior customer service experience is a plus but not required as we will train you. In this position you will be interacting with our customers on an everyday basis regarding our performance-based advertising product.

You are:

• A highly motivated self-starter, with unstoppable drive to succeed.
• Persistent, dependable, and intelligent.
• An excellent problem-solver with strong analytical skills.
• Someone who enjoys working by phone and spending a lot of your day having conversations.
• Pleasant, curious, creative, energetic, focused, patient, and coachable.
• Comfortable with basic computer skills, knowledge of Microsoft Office Suite, specifically Excel experience.
• Prior experience in Account Management/Customer Success.
• Customer Relationship Management software experience (Salesforce exp. preferred but not required).
• Highly organized and self-disciplined – someone who is comfortable working remotely.
• Ability to work in a busy team environment.
• Ability to think strategically, making sound decisions under minimal supervision.

What you will do:

• Get to know accounts you will be managing.
• Strategically plan revenue retention and expansion.
• Execute daily customer support operations including responding to questions, solving problems, and following up on reported issues.
• Onboarding new clients, and in doing so, set honest expectations around our product for our customers and convey best practices to them for success with our program.
• Work with the rest of the Customer Success Team to develop and implement customer experience improvements.
• Ensure that our customer support standards are being achieved and exceeded.
• Evaluate customer accounts for improvement opportunities.

About eLocal:

If you are looking for the fun and growth opportunities of a startup coupled with the support and backing of a stable corporate parent, eLocal is for you. We are a fast-growing, virtual-first workforce of 160 largely spread across the US (and more recently Canada), with a corporate office in the Philadelphia area where we were founded. For over a decade, eLocal has been one of the leading digital advertising platforms for local and regional commerce. Now with the backing of Brookfield Asset Management – one of the largest investment companies in the world – we are scaling our operation and growing our footprint in the industry faster than ever.

We are a certified Great Place to Work in 2023-2024 for the fourth year in a row! Year after year, our people overwhelmingly say they would recommend eLocal to friends and family as a great place to work.

We’re still growing and we want you to be a part of our journey. At eLocal, we value our employees and we live our values! We offer an extremely generous benefits package that includes:

• Competitive salary with substantial annual performance-based bonus.
• Heavily subsidized Medical through Blue Cross Blue Shield (95% to 82% company-paid), Dental and Vision.
• 100% company-paid Short-Term Disability, Long-Term Disability and Life/AD&D Insurance.
• Monthly wellness stipend and spending account.
• Flexible, uncapped Paid Time Off.
• 401(k) with company match.
• Extremely positive company culture – we work hard, but people enjoy working here and enjoy working together!
• Work from home arrangements.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Advertising, and Marketing

• Industries

  Advertising Services

Referrals increase your chances of interviewing at eLocal by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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