Senior Client Success & Renewal Specialist

Paradigm-Inc.; Virginia Beach (VA); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Paid sick and annual leave

Holidays

Job summary

Paradigm, Inc. is seeking an energetic, self‑motivated Client Account Specialist to support our college and university partners. You’ll be the primary contact for assigned clients, manage onboarding, renewals, and service delivery, and collaborate with Executive leadership to ensure seamless support.

The role emphasizes relationship building, proactive issue resolution, and CRM-driven workflows. 3+ years in account management, excellent communication, and a comfort with technology are required.

Qualifications

• 3+ years’ account management or client relations experience required.
• Experience with renewals, contracts, or service agreements preferred.
• Demonstrated excellence in client-facing verbal and written communication with stakeholders at all levels.
• Strong organizational, analytical, and communication skills.
• Experience in CRM software and cross-department collaboration.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage communications.
• Own and manage a full book of business with timely execution.
• Conduct calibration calls with clients annually to align expectations.
• Manage renewal lifecycles and contribute to renewal forecasting.
• Oversee onboarding projects and collaboration across departments.
• Identify upsell opportunities and document expansion in the CRM.
• Collect client testimonials and support marketing and branding efforts.
• Mentor Tier I Client Account Specialists and contribute to process improvements.

Skills

Account management

Client relations

CRM Dynamics 365

Microsoft Office

Communication

Team mentoring

Forecasting

Tools

Microsoft Dynamics 365

Job description

Paradigm, Inc. is seeking an energetic, self‑motivated Client Account Specialist to support our college and university partners. You’ll be the primary contact for assigned clients, manage onboarding, renewals, and service delivery, and collaborate with Executive leadership to ensure seamless support.

The role emphasizes relationship building, proactive issue resolution, and CRM-driven workflows. 3+ years in account management, excellent communication, and a comfort with technology are required.