Client Relations Coordinator

Paradigm; Virginia Beach (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Retirement plan with company matching

Paid sick and annual leave

Job summary

Paradigm is seeking a proactive Client Relations professional to support partnerships in higher education. The role focuses on administrative duties, CRM maintenance, and client communication, ensuring timely responses and accurate record-keeping.

You will collaborate across departments, assist with education initiatives, and escalate issues when needed. The position offers full-time hours, normal business-time schedule, and benefits.

Qualifications

• 1–3 years’ experience in customer service or administrative work.
• CRM systems experience is a plus; Microsoft Dynamics 365 preferred.
• Strong verbal and written communication skills with clients.

Responsibilities

• Provide day-to-day administrative support for client accounts and Client Relations operations.
• Maintain and update client records in the CRM system with accuracy.
• Assist with customer education efforts, including calls and training resources.
• Escalate issues outside Tier I with clear documentation and next steps.
• Perform other duties to support Client Relations operations.

Skills

Attention to detail

Organizational skills

Task prioritization

Client communication

Problem-solving

Critical thinking

Team collaboration

Self-management

Tools

CRM systems

Microsoft Dynamics 365

Job description

Paradigm is seeking a proactive Client Relations professional to support partnerships in higher education. The role focuses on administrative duties, CRM maintenance, and client communication, ensuring timely responses and accurate record-keeping.

You will collaborate across departments, assist with education initiatives, and escalate issues when needed. The position offers full-time hours, normal business-time schedule, and benefits.