Client Success Lead — Enterprise & Retention (Remote)

Pest Share; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Pest Share is seeking a Manager of Client Success to lead the client success function across multifamily, residential, commercial, and enterprise accounts. You will own retention and account-growth strategy, manage key enterprise relationships, and build the team, processes, and metrics that turn clients into long-term partners.

Remote role with a focus on elevating service quality, designing scalable onboarding, and driving ongoing client advocacy.

Qualifications

• Minimum 7+ years in customer success or account management, with 3+ years leading teams.
• Experience managing commercial, multifamily or enterprise B2B accounts.
• Proven ability to own retention and expansion targets.

Responsibilities

• Own the client lifecycle from onboarding to renewal, with SLAs and escalation paths.
• Lead strategic enterprise accounts and conduct quarterly business reviews.
• Own escalations for complex service, billing, and contract issues.
• Drive retention strategies and revenue expansion with cross-functional partners.
• Build client advocacy programs and monitor NPS/CSAT.

Skills

Customer success

Account management

Leadership

Enterprise B2B

HubSpot CRM

Data analysis

Team development

Education

Bachelor's degree in business, communications, or related field, or equivalent experience

Tools

HubSpot CRM

Job description

Pest Share is seeking a Manager of Client Success to lead the client success function across multifamily, residential, commercial, and enterprise accounts. You will own retention and account-growth strategy, manage key enterprise relationships, and build the team, processes, and metrics that turn clients into long-term partners.

Remote role with a focus on elevating service quality, designing scalable onboarding, and driving ongoing client advocacy.