Senior Client Success Manager - Growth, Renewals & Strategy (Remote)

Jobicy; United States; A distancia; USD 80.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

401(k) match

Paid time off & holidays

Remote work stipend

Descripción de la vacante

Rithum is seeking a Senior Client Success Manager to own the strategic relationship for a portfolio of key accounts, guiding onboarding, health, renewals, and growth with cross-functional teams. You will drive value, coach peers, and leverage AI to optimize processes and outcomes across clients and partners.

You will collaborate with Sales, Legal, Product, Finance, and Support to ensure measurable client success, retention, and long-term value, while maintaining high standards of judgment,

Formación

• 3+ years in client success, renewals, or account management in a B2B SaaS environment.
• Experience managing strategic accounts with complex stakeholder landscapes and renewal conversations.
• Strong executive presence and effective communication with senior client stakeholders.
• Contract management and renewal experience with procurement or legal teams.
• Excellent organizational skills and ability to manage multiple priorities.
• High proficiency with Salesforce or equivalent tools to manage account workflows.
• Prior ecommerce or ecommerce SaaS experience.
• Experience using AI tools (e.g., ChatGPT, Copilot, Claude) to improve productivity.

Responsabilidades

• Own the relationship for a portfolio of strategic accounts across the full lifecycle, from onboarding through renewal and expansion.
• Lead onboarding and implementation with strategic alignment to ensure a strong start and high adoption.
• Monitor account health using data and client insights to identify risks and mitigation plans.
• Identify and nurture upsell and cross-sell opportunities; partner with Account Executives on expansion strategies.
• Forecast renewal likelihood early and coordinate with Sales, Legal, and Finance on terms.
• Coach and mentor less experienced Client Success Managers to support team growth.

Conocimientos

Client Success

Account Management

Salesforce

Executive Communication

Escalation Management

Renewals Management

AI Tools

Ecommerce SaaS

Educación

Bachelor’s degree preferred

Herramientas

Gainsight

Descripción del empleo

Rithum is seeking a Senior Client Success Manager to own the strategic relationship for a portfolio of key accounts, guiding onboarding, health, renewals, and growth with cross-functional teams. You will drive value, coach peers, and leverage AI to optimize processes and outcomes across clients and partners.

You will collaborate with Sales, Legal, Product, Finance, and Support to ensure measurable client success, retention, and long-term value, while maintaining high standards of judgment,