Director, Client Strategy and Growth (Fully Remote)

Hello Heart; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote role

Travel 30-50%

Job summary

Hello Heart is seeking a senior growth-focused account leader to own retention and expansion across assigned accounts. You will build strategies to keep clients engaged, drive upsells, and enhance long-term partnerships.

This fully remote role requires an MBA, GenAI fluency, healthcare experience, and strong negotiation skills. Expect 30-50% travel and a competitive package.

Qualifications

• MBA required with consulting and healthcare experience.
• GenAI-fluent and growth-stage company experience.
• Strong negotiation and relationship navigation skills.

Responsibilities

• Build retention and expansion strategies for assigned accounts.
• Drive revenue retention to 95%+ and grow through upsells.
• Conduct market analysis and bring client feedback to the company.

Skills

Negotiation

Relationship management

GenAI fluency

Education

MBA with consulting and healthcare experience

Job description

• Lead client retention and growth on the Customer Experience Team.
• Focus on client retention, growth, and deep relationship building.

Responsibilities:

• Build retention and expansion strategies for assigned accounts.
• Drive revenue retention to 95%+ and grow through upsells.
• Conduct market analysis and bring client feedback to the company.

Qualifications:

• MBA required with consulting and healthcare experience.
• GenAI-fluent and experienced in growth-stage companies.
• Strong negotiation and relationship navigation skills.
• Positive, diverse, and supportive culture.
• Fully remote role with 30-50% travel.
• Competitive salary and benefits.

Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.