Senior Client Success Manager — AI Insurance (Remote)

Jobgether SRL; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote opportunity in US & Canada

Cross-functional collaboration

Exposure to AI-powered insurance tech

Job summary

Jobgether SRL, on behalf of a partner company, is seeking a Senior Client Success Manager – Insurance Solutions based in the United States. You will manage client relationships through onboarding, adoption, and renewal, collaborating with underwriters, analysts, and product teams to drive value and ensure successful outcomes.

You will monitor client health, translate goals into measurable results, and help integrate AI-powered solutions into client workflows while supporting cross-functional

Qualifications

• 3 years of experience in Client Success, account management, consulting, or within the property and casualty (P&C) insurance ecosystem.

Responsibilities

• Manage client relationships throughout the customer lifecycle, from onboarding and implementation through ongoing engagement and renewal.
• Build strong working relationships with underwriters, analysts, product stakeholders, and other client contacts.
• Drive product adoption and workflow integration, helping clients incorporate solutions effectively into their day-to-day processes.
• Conduct regular client touchpoints, manage follow-ups, and ensure key client priorities and action items continue to progress.
• Support business reviews by connecting product usage, adoption, and outcomes to broader client objectives.
• Monitor usage trends and client health indicators to identify areas where clients are achieving value and where additional support may be required.
• Translate client goals and challenges into measurable outcomes and help demonstrate the business value of the solutions.
• Gather and communicate client feedback, needs, and challenges to internal teams to help coordinate appropriate responses and improvements.
• Partner cross-functionally with Product, Risk Analytics, Data Science, Support, Marketing, and other teams to deliver a strong client experience.
• Identify opportunities for deeper product adoption, expanded usage, and account growth.
• Collaborate with senior Client Success leaders on strategic client initiatives and broader team priorities.
• Use AI tools and automation where appropriate to streamline routine activities and improve day‑to‑day effectiveness.

Skills

Client relationships

Communication skills

Analytical thinking

Organizational skills

Curiosity about insurance and tech

Ability to learn insurance processes

Cross-functional collaboration

AI tools usage

Job description

Jobgether SRL, on behalf of a partner company, is seeking a Senior Client Success Manager – Insurance Solutions based in the United States. You will manage client relationships through onboarding, adoption, and renewal, collaborating with underwriters, analysts, and product teams to drive value and ensure successful outcomes.

You will monitor client health, translate goals into measurable results, and help integrate AI-powered solutions into client workflows while supporting cross-functional