Senior Client Success Manager

OnSite Partners LLC; Ohio; On-site; USD 85,000 - 115,000; Full time

Job summary

OnSite Partners in Chicago, IL is seeking a Senior Client Success Manager to lead client relationships and coordinate deliverables across the organization. The role requires understanding of energy management practices, strong communication, and effective project management to ensure client success and aligned outcomes.

Key responsibilities include designing strategy and programs, delivering end-to-end projects, cross-functional coordination with Sales, Marketing, Product and Delivery, and

Qualifications

• Bachelor’s degree in Energy, Sustainability, Business, Marketing, or related field.
• Experience in account management with strong client relationships.
• Proven project management and analytical skills.
• Knowledge of energy commodities, RTO/utility programs and renewables.
• Familiarity with energy data analytics and vendor capabilities preferred.

Responsibilities

• Create and manage project plans, track progress, and keep teams aligned.
• Own end-to-end client program delivery to scope, timelines, and processes.
• Partner with Sales, Marketing, Product, and Delivery teams to support onboarding.
• Provide client enablement to maximize product/service value.
• Run regular client check-ins to review status and outcomes.
• Use analytics and client feedback to drive improvements.

Skills

Account management

Client relationships

Project management

Analytical skills

Energy data analytics

Vendor capabilities

Energy commodities knowledge

Education

Bachelor’s degree in Energy/Sustainability/Business

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Client Success Manager

Chicago, IL, US

Salary Range: $85,000.00 To $115,000.00 Annually

About OnSite Partners

OnSite Partners’ mission is to empower each customer in achieving success through the design and delivery of collaborative, creative and comprehensive energy solutions.

Job Summary

The Senior Client Success Manager leads client relationship management and supports coordination of client deliverables across the organization. This role requires understanding of energy management practices. Strong communication and project management skills are required.

Key Responsibilities

Strategy & Program Design

• Create and manage project plans (tasks, milestones, deliverables), track progress in tools/systems, and keep teams aligned.

About OnSite Partners

OnSite Partners’ mission is to empower each customer in achieving success through the design and delivery of collaborative, creative and comprehensive energy solutions.

Job Summary

The Senior Client Success Manager leads client relationship management and supports coordination of client deliverables across the organization. This role requires understanding of energy management practices. Strong communication and project management skills are required.

Key Responsibilities

Strategy & Program Design

• Create and manage project plans (tasks, milestones, deliverables), track progress in tools/systems, and keep teams aligned.

Delivery Execution & Cross-Functional Coordination

• Own end-to-end client program delivery to scope, timelines, and OSP processes; monitor performance and quality, and ***escalate*** as needed.
• Partner with Sales, Marketing, Product, and Delivery teams to support onboarding and successful implementation.
• Apply technical understanding to validate deliverables and address customer questions.

Client Relationship, Communication & Enablement

• Serve as primary client contact; build trusted relationships and ensure client satisfaction.
• Run regular client check-ins to review status, outcomes, and deliverables; communicate progress clearly.
• Provide client enablement (resources, training, support) to maximize product/service value.

Client Outcomes, Performance & Reporting

• Manage contracts to established processes; report satisfaction and program effectiveness to leadership.

Continuous Improvement, Risk Management & Issue Resolution

• Use analytics, reports, and client feedback to identify trends, investigate issues, and drive improvements.

Qualifications

• Bachelor’s degree in Energy, Sustainability, Business, Marketing, or related field.
• Experience in account management, strong client relationships, solutions oriented
• Proven project management and analytical skills

• Knowledge of electric/gas commodities, RTO/utility programs, renewables and sustainability offerings, behind-the-meter tech, energy data analytics, and vendor capabilities preferred