Sr. Client Success Manager - Media, Insights & Incentives (P3775)

84.51˚; Cincinnati (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Job summary

84.51° is a retail data science, insights and media company partnering with Kroger and others to drive personalized shopper experiences. The Senior Client Success Manager will lead a cross-functional portfolio, aligning Sales, Data Science, Finance and Product Strategy to deliver measurable value for clients.

The role requires 4+ years in client success or related fields, with a focus on maximizing investments and delivering quarterly business reviews.

Qualifications

• Bachelor’s degree required.
• 4+ years of client success/account management and/or business development experience; media/incentives/insights experience preferred.
• Strong experience maximizing investment decisions across the portfolio.
• Collaborative, energetic, and thrives as part of a cross-functional leadership team.
• Able to handle tight turnaround and deadlines with a positive, proactive approach.
• Motivation and influence to foster a collaborative culture built on teamwork and curiosity.
• Project management experience.
• Strategic thinking and problem solving.
• Strong communication, organization, prioritization and attention to detail.
• Ability to navigate ambiguity and drive recommendations forward.

Responsibilities

• Lead full-commercial portfolio account leadership with strong commercial acumen across the portfolio.
• Understand Kroger business processes; provide data-driven, customer-centric consultation.
• Oversee client goals and objectives; serve as primary contact; manage budgets and quarterly business reviews.
• Identify and close opportunities with Kroger-facing teams to deliver on budget.
• Lead all insights subscription renewals and maximize value creation across subscriptions.
• Drive insights utilization into activation opportunities to support merchandising processes.
• Ensure flawless commercial execution across the book of business; lead strategic conversations.
• Own client performance discussions and lead strategic recommendations for the overall business.
• Proactively source ideas to grow portfolio offerings through collaboration with clients and industry.

Skills

Client success

Account management

Business development

Cross-functional leadership

Project management

Strategic thinking

Communication

Organization

Education

Bachelor’s degree

Job description

84.51° Overview

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting‑edge science, we utilize first‑party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer‑centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51°!

Senior Client Success Manager- Media, Insights & Incentives

As a Senior Client Success Manager‑ Media, Insights & Incentives, you are the account quarterback, internally and externally to a portfolio of clients, within the vertical to drive organic growth strategies for Media, Incentives, and Insights. This includes the leadership of client goals and objectives across the commercial portfolio and overseeing the delivery of total business quarterly business reviews (Media Upfront, Incentives Plan, Insights Annual Plan). You are effective at identifying and closing opportunities with client Kroger facing teams to deliver on budget and lead all insight subscription renewals (84.51 Stratum, Collab Cloud, Data Direct). You leverage your consultative approach to drive insights utilization that delivers maximum value creation. You sell in insights and activation to support key KR collaborative processes such as 3CM, store testing, etc. and ensure flawless commercial execution across the book of business. You are curious and proactively explore and source ideas to drive larger portfolio account growth.

The Senior Client Success Manager‑ Media, Insights & Incentives will partner with cross‑functional teams inclusive of Sales, Kroger teams, Data Science, Finance/Accounting and Product Strategy to ensure client experiences are consistently positive and engaging. The right candidate will bring excitement, knowledge, and passion for our media, incentives, and insights portfolio. This candidate needs a minimum of 4+ years’ experience in a fast pace environment focused on client success, account management or business development roles.

Responsibilities

• Full‑commercial portfolio account leadership that requires commercial acumen across entire portfolio.
• Understanding of Kroger business processes. Data‑driven, customer‑centric consultation.
• Oversee client goals & objectives across commercial portfolio, serving as primary point of contact for aligned clients. Budget retention through active client engagement. Oversee and deliver total business QBRs (Media Upfront, Loyalty Plan, Insights Annual Plan).
• Identify and close opportunities with Kroger facing teams (Client Partnerships (Sales), Shopper Mkg, Cat Man, Shopper Insights) to deliver on budget.
• Lead all insights subscription renewals (84.51° Stratum, Collab Cloud, Data Direct).
• Maximize adoption of and value‑creation Insights subscriptions. Consult on utilization of insights to support key merch processes (ex – shelf, assortment, price/promo, cat strategy, supply chain, innovation) and bridge insights utilization into activation opportunities. Strategically engage corporate data science orgs on data utilization (ex. 84.51° Collaborative Cloud consultation). Support all insights‑to‑activation utilization.
• Ensure flawless commercial execution across the book of business. Drives strategic recommendations and brand performance convos, leveraging full suite of commercial products.
• Owns overarching client performance & value creation conversations for aligned clients as well as leads strategic recommendations & questions for the overall business.
• Proactively explore & source ideas to drive larger portfolio offerings from client and industry, process & account support.

Qualifications, Skills, And Experience

• Bachelor’s degree required
• 4+ years of Client Success (account management) and/or business development experience. Media, Incentives, and / or Insights experience required
• Strong experience maximizing investment decisions across the portfolio
• Collaborative, energetic, and thrive as a key part of a cross‑functional leadership team
• Adept at continual learning and ability to represent a broad portfolio
• Works well under tight turnaround and deadlines
• Motivation & influence a positive, constructive culture, based on teamwork, collaboration, & intellectual curiosity.
• Project management experience
• Strategic thinking and problem solving
• Strong communication, organization, prioritization and attention to detail
• Ability to navigate ambiguity & thrive in driving recommendations and solutions forward

This is role has a combined base pay salary plus a target quarterly paid incentive plan. Incentive is on top of the base range stated.

Pay Transparency And Benefits

• The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
• Below is a list of some of the benefits we offer our associates:
  • Health: Medical: with competitive plan designs and support for self‑care, wellness and mental health. Dental: with in‑network and out‑of‑network benefit. Vision: with in‑network and out‑of‑network benefit.
  • Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
  • Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company‑paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range

$75,000—$110,000 USD