Senior Client Success & Support Lead

Oracle; Arlington (VA); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

Oracle Health seeks a Senior Support Service Owner to manage client relationships across complex accounts and ensure value delivery. You will lead escalation management and collaborate with cross-functional teams to align service scope with business outcomes.

The role emphasizes executive relationship management, continuous improvement, and ensuring high-quality ITHC support delivery within the Revenue Cycle and Federal domains.

Qualifications

• Experience managing complex external customer relationships.
• Ability to influence support strategy and outcomes.
• Experience with Revenue Cycle application and Federal experience preferred.
• Healthcare IT experience.

Responsabilités

• Manage client relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross-organizational support escalations.
• Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.

Description du poste

Oracle Health seeks a Senior Support Service Owner to manage client relationships across complex accounts and ensure value delivery. You will lead escalation management and collaborate with cross-functional teams to align service scope with business outcomes.

The role emphasizes executive relationship management, continuous improvement, and ensuring high-quality ITHC support delivery within the Revenue Cycle and Federal domains.