Health Support Engineering Manager

Oracle Corporation; Kansas City (MO); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Oracle Corporation's Health Support division seeks a Manager to lead a team of support professionals delivering technical and application support to Oracle Health clients. You will provide day-to-day leadership, coaching, and operational oversight to ensure timely, high-quality support and a positive client experience.

You will oversee the management of client requests across phone, ticketing, and other channels, guiding on complex issues, coordinating with cross-functional partners,

Responsibilities

• Lead a team of support professionals delivering technical and application support to Oracle Health clients.
• Provide day-to-day leadership, coaching, and operational oversight to ensure timely, high-quality support and a positive client experience.
• Oversee management and resolution of client support requests across phone, ticketing, and other channels; guide on complex issues.
• Coordinate with cross-functional partners to prioritize work, manage escalations, and communicate throughout the support lifecycle.

Job description

Oracle Corporation's Health Support division seeks a Manager to lead a team of support professionals delivering technical and application support to Oracle Health clients. You will provide day-to-day leadership, coaching, and operational oversight to ensure timely, high-quality support and a positive client experience.

You will oversee the management of client requests across phone, ticketing, and other channels, guiding on complex issues, coordinating with cross-functional partners,