Senior Client Success Engineer - Advanced Support (Remote)

Mpulse Mobile, Inc; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote-First

100% Company-Paid Employee Coverage

401(k) + 4% Match

6 Weeks Parental Leave

Invest in You

Job summary

mPulse is seeking a Client Success Engineer III to own complex escalations, perform deep troubleshooting, and drive reliability improvements for our healthcare technology platform. This remote role supports customers across the United States, partnering with engineering and product teams to implement durable solutions.

The ideal candidate has 6–8 years in technical support, strong SQL/API skills, and experience with cloud platforms.

Qualifications

• Bachelors degree or equivalent practical experience.
• 6-8 years in technical client support or technical product support.
• Experience with cloud platforms (AWS, Azure, or GCP).
• Hands-on with SQL and various databases (PostgreSQL, Elasticsearch, Open Search, MongoDB, MySQL).
• Experience with web development tech (Java, Python, TypeScript) and Git tools.
• Familiarity with HIPAA/healthcare IT systems is a plus.

Responsibilities

• Diagnose and solve technical problems for customers or internal teams.
• Communicate solutions via tickets, emails, and calls.
• Perform deep troubleshooting and document solutions to KBs.
• Monitor systems and proactively address issues to prevent downtime.
• Collaborate with engineering, product management, and CS to implement improvements and track fixes.
• Develop and maintain documentation and training materials.
• Provide on-call support in rotation and mentor junior engineers.

Skills

Cloud-native architectures

Distributed systems

SQL

APIs

Technical troubleshooting

Cross-functional collaboration

Mentoring

Observability/ monitoring

Education

Bachelor's degree in CS/IT/Engineering

Tools

Datadog

Splunk

PagerDuty

Grafana

Jira Service Manager

Zendesk

Job description

mPulse is seeking a Client Success Engineer III to own complex escalations, perform deep troubleshooting, and drive reliability improvements for our healthcare technology platform. This remote role supports customers across the United States, partnering with engineering and product teams to implement durable solutions.

The ideal candidate has 6–8 years in technical support, strong SQL/API skills, and experience with cloud platforms.