Senior Client Success Director - Strategic Accounts

FIS; New York (NY); In loco; USD 151.000 - 257.000; Tempo pieno

Vantaggi offerti da questo lavoro

Impact in fintech

Internal career growth opportunities

Learning & development

Inclusive, diverse environment

Community involvement

Descrizione del lavoro

FIS is seeking a Director of Client Success/Primary Client Success Manager to lead as the primary client-facing operations executive for its most strategic accounts. You will advocate for clients internally, align internal teams with client goals, and drive satisfaction, adoption, and value realization across the client journey.

You will build joint success plans, monitor health metrics, and identify expansion opportunities while partnering with sales, product, and services to maximize outcomes.

Competenze

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree; relevant previous experience in financial technology services
• Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

Mansioni

• Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication and strategic alignment
• Team Coordination: Ensures alignment across internal teams during client engagements
• Build strong relationships with clients and proactively engage across the lifecycle
• Develop joint success plans with milestones and measurable KPIs to achieve desired outcomes through product adoption
• Proactively analyze client health and product usage data to mitigate risk and improve adoption
• Act as a strategic advisor, bringing expansion opportunities and insights to sellers
• Capture expansion recommendations from customer insights to sellers
• Act as a liaison between product management and clients; partner with sales & professional services teams
• Participate in the renewal process and articulate the renewal value story to clients

Conoscenze

Client Success

Account Management

Tableau

Analytics

Communication

Leadership

Cross-functional

Formazione

Bachelor's degree

Strumenti

Tableau

Descrizione del lavoro

FIS is seeking a Director of Client Success/Primary Client Success Manager to lead as the primary client-facing operations executive for its most strategic accounts. You will advocate for clients internally, align internal teams with client goals, and drive satisfaction, adoption, and value realization across the client journey.

You will build joint success plans, monitor health metrics, and identify expansion opportunities while partnering with sales, product, and services to maximize outcomes.