Senior Call Center Operations Manager

MCI; Addison (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Fun, Engaging Work Environment

Job summary

MCI is looking for an Experienced Call Center Manager to oversee operations and ensure client satisfaction. The role involves managing high-volume environments, driving performance, and mentoring staff. Ideal candidates will have a degree in Business or Operations and significant experience in contact centers.

This position offers competitive compensation and a variety of benefits, including health coverage, paid time off, and career growth opportunities.

Qualifications

• 5+ years of experience in a contact center, with at least 2 years in a management role.
• Experience managing multiple teams or campaigns.

Responsibilities

• Oversee daily operations of the contact center, ensuring KPIs and SLAs are met.
• Lead and mentor supervisors, team leads, and support staff.
• Drive employee engagement, retention, and professional development.

Skills

Leadership

Analytical skills

Communication skills

Proficiency in contact center tools

Education

Bachelor’s degree in Business, Operations, or related field

Tools

CRM systems

Job description

MCI is looking for an Experienced Call Center Manager to oversee operations and ensure client satisfaction. The role involves managing high-volume environments, driving performance, and mentoring staff. Ideal candidates will have a degree in Business or Operations and significant experience in contact centers.

This position offers competitive compensation and a variety of benefits, including health coverage, paid time off, and career growth opportunities.