Client Services Specialist — Payroll & HR Tech

RiseMe; City of Rochester (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex in Rochester, NY seeks a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, and chat, ensuring timely resolution while following Paychex policies.

You will develop product knowledge, document interactions, mentor teammates, and contribute to process improvements, while maintaining data integrity and prioritization in a fast-paced environment.

Qualifications

• Bachelor's Degree - Preferred
• Experience delivering service via phone, email, chat
• Familiarity with HRIS and CRM systems

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identifies opportunities for process improvement and works with leaders to implement
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Skills

Customer service

Data entry

Mentoring

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex in Rochester, NY seeks a customer service professional to support one or more Paychex products. You will handle inquiries via phone, email, and chat, ensuring timely resolution while following Paychex policies.

You will develop product knowledge, document interactions, mentor teammates, and contribute to process improvements, while maintaining data integrity and prioritization in a fast-paced environment.