Senior Client Services & Payments Manager

Fairygodboss; Chicago (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

JPMorganChase & Co. is seeking a Client Service Account Manager to manage a portfolio of large corporate and financial institution clients within the Payments team.

You will support clients in effectively utilizing Payments Products and Services and act as the central point of resolution for service issues. You will identify gaps, propose enhancements, and liaise with partners to drive client growth while ensuring compliance with risk policies and regulatory changes.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Manages time effectively in a fast-paced environment with competing priorities.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during decision making; evaluates risk factors.
• Flexible with working hours and adept with virtual connectivity tools.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and educate clients on risk policies/practices and regulatory changes.

Skills

Client relationship management

Strong communication

Time management

Team collaboration

Risk awareness

Problem solving

Tools

VDI

Blackberry/Good mobile suite

Treasury Services platforms

Job description

JPMorganChase & Co. is seeking a Client Service Account Manager to manage a portfolio of large corporate and financial institution clients within the Payments team.

You will support clients in effectively utilizing Payments Products and Services and act as the central point of resolution for service issues. You will identify gaps, propose enhancements, and liaise with partners to drive client growth while ensuring compliance with risk policies and regulatory changes.