Senior Client Services Manager

Infinx; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Infinx is seeking a Senior Client Services Manager to lead client service operations and enhance client relationships. This role is vital for ensuring exceptional service delivery and supporting business growth in a dynamic environment. Candidates should have a strong background in client services, with a focus on healthcare consulting.

Benefits

401(k) Retirement Savings Plan

Comprehensive Medical, Dental, and Vision Coverage

Paid Time Off

Paid Holidays

Pet Care Coverage

Employee Assistance Program (EAP)

Discounted services

Qualifications

• 7+ years of experience in client services or healthcare consulting.
• Experience managing client services teams and operations.
• Strong preference for experience in ensuring high-quality service delivery.

Responsibilities

• Oversee client services for an assigned portfolio.
• Ensure delivery of high-quality service to clients.
• Manage and develop client services staff.

Skills

Client Relationship Management

Team Leadership

Strategic Advisory

Continuous Improvement

Education

Bachelor's degree in Business Administration, Marketing, or related field

Job description

About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.
We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

A 2025 Great Place to Work

In 2025, Infinx was certified as a Great Place to Work in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location: Remote

Summary Description
We are looking for a Senior Client Services Manager to support the Client Services 1 department in various functions, including managing client service operations and maintaining positive client relationships. This role is critical in ensuring exceptional client service to support business growth and client retention. The Senior Client Services Manager will oversee client service teams, address client concerns, and drive service improvements.

Responsibilities

• Oversee client services for an assigned portfolioi
• Ensure delivery of high-quality service to clients
• Manage and develop client services staff
• Serve as strategic advisor to client leadership teams
• Drive continuous improvement of client-facing operations
• Assist in other duties as assigned

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 7+ years of experience in client services or healthcare consulting
• Experience managing client services teams and operations
• Experience in ensuring high-quality service delivery and customer satisfaction strongly preferred

Company Benefits and Perks:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.

• Access to a 401(k) Retirement Savings Plan.
• Comprehensive Medical, Dental, and Vision Coverage.
• Paid Time Off.
• Paid Holidays.
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

If you are a dedicated and experienced Client Services Manager ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.