Senior Client Services Manager

Gallagher Bassett; Rolling Meadows (IL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Client Services Manager to lead program transformation for high-profile clients. This role involves strategic guidance, exceptional client service, and leveraging your expertise in insurance claims to enhance program outcomes. You'll collaborate with cross-functional teams, manage critical projects, and utilize data analysis to drive results. This position offers flexibility with remote work options and opportunities for travel, making it ideal for someone looking to make a significant impact in a dynamic environment.

Benefits

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Educational expense reimbursement

Paid parental leave

Flexible work hours

Digital mental health services

Training programs

Charitable matching gift program

Qualifications

• 2-4 years of relevant experience in business analysis or project coordination.
• Experience in strategic and analytical projects at scale.

Responsibilities

• Manage high profile initiatives for flagship clients.
• Facilitate stakeholder needs during program transformation.

Skills

Strategic Thinking

Problem Solving

Data Analysis

Financial Modeling

Presentation Skills

Education

Bachelor’s degree in business or finance

Tools

PowerPoint

Job description

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are actively seeking an exceptional candidate to join our team as a Senior Client Services Manager. This role is crucial to our organization, as you will manage the P&L and lead program transformation for GB’s highest profile client. As a trusted advisor, you will provide strategic guidance, deliver exceptional client service, and offer insights to improve program outcomes. Your expertise in insurance claims, strong leadership abilities, and exceptional client relationship management skills will be instrumental in executing the program transformation, ensuring outstanding service, and surpassing client expectations. At Gallagher Bassett, we provide a wealth of resources throughout the organization to support you in delivering an optimal client service program and ensuring an exceptional client experience. This position offers remote work options and will involve some travel.

How you'll make an impact

Responsibilities

• Work directly with Vice President of Client Services to manage high profile initiatives for one of Gallagher Bassett’s flagship clients
• Facilitate stakeholder needs for key projects and initiatives during critical period of program transformation and help our client achieve their strategic and financial goals
• Coordinate projects and initiatives with cross-functional teams; helping facilitate action and drive results
• Work with analytics resources to identify performance opportunities through data discovery and hypothesis-based analyses
• Clearly communicate complex business problems and aligning solutions to executive level audiences
• Uphold the Gallagher Way as an ambassador, ensuring our trusted brand is protected and maintained

About You

Required:

• Bachelor’s degree in business, finance, or related field
• 2-4 years of relevant work experience in a business analyst, data analyst, project coordinator, or business strategy adjacent role
• Experience working on strategic, transformational, analytical type projects at speed and scale
• Strategic thinker, capable of navigating complex project landscapes and fostering significant improvements and efficiencies within a large-scale operation
• Strong problem solving and analytical background with the ability to question data or processes
• Proficiency in financial modeling, performing data analysis, reporting, and synthesis to translate information into action
• Experience translating complex initiatives into simple consumable formats for internal and external stakeholders
• Strong PowerPoint skills, drafting and developing quality presentations that communicate complex ideas, analyses, and recommendations
• Strong focus on continuous enhancements to deliver operational excellence.

Preferred:

• P&C Insurance experience
• Management Consulting experience

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.