Senior Client Services Manager

Black Propeller; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

An innovative digital media agency is seeking a Senior Client Services Specialist to enhance client satisfaction and deliver strategic insights. This pivotal role involves collaborating across various marketing disciplines including paid search, social media, and SEO. The ideal candidate will excel in building strong relationships with clients, translating business objectives into actionable strategies, and advocating for client needs. Join a dynamic team that values creativity and collaboration, and contribute to impactful campaigns that drive business growth for diverse clients. If you're passionate about digital marketing and client success, this is the perfect opportunity for you.

Benefits

Competitive salary and benefits package

Professional development and training opportunities

Collaborative and innovative work environment

Opportunity to work with diverse clients and industries

Work-life balance initiatives

Qualifications

• 4-6 years of experience in digital marketing client services or account management.
• Strong analytical skills and proficiency with data analysis and reporting tools.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Serve as a trusted advisor and day-to-day contact for assigned high-value clients.
• Work collaboratively with paid search, social media, SEO, and creative teams.
• Develop clear, compelling client presentations and reports.

Skills

Strategic Thinking

Relationship Building

Digital Marketing Expertise

Cross-Functional Collaboration

Problem-Solving

Client Communication

Data Analysis

Presentation Skills

Education

Bachelor's degree in marketing

Bachelor's degree in communications

Bachelor's degree in business

Tools

Hubspot

CRM systems

Project management tools

Job description

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About Black Propeller:

Black Propeller is a dynamic and innovative digital media agency committed to delivering exceptional results for our SMB and Enterprise clients. We leverage data-driven strategies, cutting-edge technologies, and a client-centric approach to drive business growth. As a leader in the digital landscape, we are seeking a strategic and experienced Head of Client Services to lead our client services team and ensure unparalleled client satisfaction.

Position Summary:

The Senior Client Services Specialist is a pivotal individual contributor role reporting to the Head of Client Services. This position requires an experienced digital marketing professional who excels at cross-functional collaboration across paid search, social media, SEO, and other marketing disciplines. The ideal candidate will serve as a positive influencer who builds strong relationships with clients and internal teams while delivering exceptional client service and strategic insights.

Key Responsibilities:

Client Partnership & Advocacy:

• Serve as a trusted advisor and day-to-day contact for assigned high-value clients
• Build strong, consultative relationships with client stakeholders at multiple levels
• Translate client business objectives into actionable digital marketing strategies
• Proactively identify opportunities to enhance client satisfaction and campaign performance
• Advocate for client needs while balancing agency capabilities and resources

Cross-Functional Collaboration:

• Work collaboratively with paid search, social media, SEO, and creative teams to ensure integrated campaign execution
• Facilitate effective communication between specialized teams to deliver cohesive client solutions
• Act as a positive influencer who builds bridges across departments and motivates others through enthusiasm and expertise
• Share knowledge and best practices across teams to elevate overall agency capabilities
• Participate actively in brainstorming sessions and strategy meetings

Strategic Implementation:

• Help implement client learning agendas established by the Head of Client Services
• Conduct thorough audience research and data analysis to inform campaign strategies
• Monitor campaign performance against KPIs and provide actionable insights
• Identify optimization opportunities across multiple digital marketing channels
• Apply A/B testing methodologies to continuously improve campaign results

Client Communication & Reporting:

• Develop clear, compelling client presentations and reports
• Lead client meetings and calls with confidence and expertise
• Communicate complex digital marketing concepts in accessible language
• Provide regular status updates and proactively address potential issues
• Document client interactions and maintain comprehensive records in CRM
• Stay current with digital marketing trends and technologies
• Suggest process improvements and innovative approaches to client service
• Share industry insights and best practices with clients and internal teams
• Contribute to the development of agency service offerings and methodologies
• Participate in knowledge-sharing initiatives and internal training programs

Qualifications:

• 4-6 years of experience in digital marketing client services or account management
• Demonstrated understanding of multiple digital marketing disciplines including paid search, paid social, SEO, and performance creative
• Proven track record of building positive relationships with clients and internal teams
• Experience working in cross-functional environments with diverse stakeholders
• Strong analytical skills and proficiency with data analysis and reporting tools
• Excellent communication, presentation, and interpersonal skills
• Ability to influence without authority and drive collaborative outcomes
• Experience with CRM systems (Hubspot preferred) and project management tools
• Bachelor's degree in marketing, communications, business, or related field

Key Skills:

• Strategic Thinking
• Relationship Building
• Digital Marketing Expertise
• Cross-Functional Collaboration
• Problem-Solving
• Client Communication
• Data Analysis
• Presentation Skills
• Competitive salary and benefits package
• Professional development and training opportunities
• Collaborative and innovative work environment
• Opportunity to work with diverse clients and industries
• Work-life balance initiatives

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Advertising Services

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