Senior Client Services Director - Creator Campaigns

Whalar Group; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Sick days

Home office allowance

Parental leave

Professional development stipend

Volunteer days

Life & Disability Insurance

Pet insurance

Employee Resource Groups

Job summary

Whalar is seeking an Associate Director, Client Services to oversee client relationships and campaign delivery across TikTok, Instagram and YouTube. Based in NY, LA, or SF, you will mentor a talented team and coordinate with internal specialists to bring brands’ creative visions to life.

This role requires 5+ years in agency or brand settings, a deep understanding of the creator economy, and a passion for top-tier client service.

Qualifications

• 5+ years of agency or brand experience, including team management.
• Strong detail-oriented communication, organizational and interpersonal skills.
• Solid understanding of the creator economy, social media advertising ecosystem and innovations.
• Value of top quality creativity.
• Curious self-starter with problem-solving mindset and proactive attitude.
• Experience with gaming brands and creators is a plus.
• Proven track record of successful program delivery and account growth with large customer accounts.
• Great management skills, a natural leader and motivator of people.

Responsibilities

• Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
• Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
• Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
• Successfully deliver campaigns across all social media & platforms, mainly TikTok, Instagram, and YouTube
• Maintain project workflow tools, templates and ensure no silos between project teams
• Assist team in creator negotiations with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
• Work alongside Measurement, Media & Analytics to build campaign wrap reports and other ad-hoc reporting Deliverables
• Maintain a pulse on social media landscape, creator news, emerging platforms and trends
• Support in new business pitches
• Act as escalation point with leadership and demonstrate strong client/objection-handling skills

Skills

Agency experience

Team management

Client relationship

Communication

Creator economy

Job description

Whalar is seeking an Associate Director, Client Services to oversee client relationships and campaign delivery across TikTok, Instagram and YouTube. Based in NY, LA, or SF, you will mentor a talented team and coordinate with internal specialists to bring brands’ creative visions to life.

This role requires 5+ years in agency or brand settings, a deep understanding of the creator economy, and a passion for top-tier client service.