Associate Director, Client Services

Whalar Group; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO 25 days

Phone reimbursement

Professional development

Home office allowance

Parental leave

Volunteer days

Life Insurance

Disability Insurance

Pet insurance

Job summary

Whalar seeks an Associate Director, Client Services to lead delivery and growth of key client partnerships. You’ll sit at the intersection of clients, creators, and cross-functional teams, ensuring exceptional campaign execution and strategic advisory for outstanding client experiences.

You will develop a high-performing Client Services team, drive operational excellence, mentor future leaders, and drive account growth while shaping creator-led programs with industry knowledge and fresh ideas.

Qualifications

• 5+ years' agency or brand experience, including team management.
• Strong detail-oriented communication and interpersonal skills.
• Solid understanding of the creator economy, social media advertising, and industry innovations.
• Appreciate top quality creativity and proactive problem solving.
• Experience with gaming brands and large customer accounts is a plus.

Responsibilities

• Act as a senior liaison with clients, creators, cross-functional teams and partners to deliver flawless campaigns.
• Manage day-to-day campaign delivery operations with support from the Director.
• Mentor and develop team members through a clear career path.
• Deliver campaigns across TikTok, Instagram and YouTube with confidence.
• Maintain project workflows, templates and ensure alignment across teams.
• Assist creator negotiations with support from the Director.
• Manage contracting with the Business Affairs team and creators/agents.
• Track budgets and reconcile campaign spend for optimization.
• Collaborate with Measurement/Analytics to build wrap reports and ad-hoc deliverables.
• Stay abreast of social media trends and creator developments.
• Support in new business pitches and client growth opportunities.

Skills

Agency experience

Team leadership

Client management

Communication

Creator economy knowledge

Strategic advising

Job description

Job Title: Associate Director, Client Services

Location: New York, NY or Los Angeles

Start Date: ASAP

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global

About the role

We're looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar's most important client partnerships. Sitting at the intersection of clients, creators, and cross-functional teams, you'll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences.

You'll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive. Beyond campaign delivery, you'll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement.

Success in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact.

Here's what you'll do day-to-day

• Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
• Manage the team's day-to-day tasks and operations of campaign delivery, with support from Director
• Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
• Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
• Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
• Assist team in creator negotiations (where applicable) with support from Director
• Manage all contracting alongside the Business Affairs team and creators/agents
• Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
• Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
• Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.
• Support in new business pitches
• Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation

Here's what we're looking for

• 5+ years' agency or brand experience, including team management
• Have strong detail-oriented communication, organizational and interpersonal skills
• Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of top quality creativity
• Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
• Experience with gaming brands and creators is a plus
• Proven track record of successful program delivery and account growth with large customer accounts
• Great management skills, a natural leader and motivator of people

The salary for this position is $100,000 USD per year. This is a fixed salary and is not subject to negotiation. In addition to base pay, you'll be eligible for our comprehensive benefits package, which includes healthcare, paid time off, and other company benefits.

Our values

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The perks

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.