Client Services Lead for Creator Partnerships

Whalar; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

25 days PTO

Monthly phone/internet reimbursement

Professional development stipend

Home office allowance

Parental leave (up to 16 weeks)

Volunteer days

Identity theft protection & Legal aid

Life & Disability Insurance

Pet insurance

Employee Resource Groups

Job summary

Whalar, part of Accenture Song, is seeking an Associate Director, Client Services in New York to lead client partnerships and drive growth. You will oversee a high-performing Client Services team, ensuring campaign excellence across major social platforms and shaping account expansion while advising clients on strategic creator-driven campaigns.

You’ll mentor leaders, optimize budgets, and contribute to new business opportunities while championing the evolving creator economy with fresh thinking.

Qualifications

• 5+ years agency or brand experience with team management.
• Strong detail-oriented communication and interpersonal skills.
• Solid understanding of the creator economy and social media advertising ecosystem.
• Appreciate top quality creativity and a proactive attitude.
• Experience with gaming brands and creators is a plus.
• Proven track record of delivering programs and growing accounts.

Responsibilities

• Act as a senior liaison with clients, creators, cross functional teams and partners to ensure flawless campaigns through exemplary client service.
• Manage the team’s day-to-day tasks and operations of campaign delivery with support from Director.
• Mentor, train and develop team members through robust career pathing.
• Deliver campaigns across TikTok, Instagram, and YouTube with confidence.
• Maintain project workflow tools and templates and prevent silos between teams.
• Assist in creator negotiations with support from Director.
• Manage all contracting alongside Business Affairs and creators/agents.
• Track budgets and reconcile spends, ensuring responsible budgeting.
• Collaborate with Measurement/Analytics to build wrap reports and ad-hoc deliverables.
• Stay updated on social media trends, platforms, and creator news.

Skills

Team management

Client relationship management

Strong communication

Creator economy knowledge

Problem solving

Leadership

Tools

Echo

Trackers

Job description

Whalar, part of Accenture Song, is seeking an Associate Director, Client Services in New York to lead client partnerships and drive growth. You will oversee a high-performing Client Services team, ensuring campaign excellence across major social platforms and shaping account expansion while advising clients on strategic creator-driven campaigns.

You’ll mentor leaders, optimize budgets, and contribute to new business opportunities while championing the evolving creator economy with fresh thinking.