Senior Client Services Coordinator

Savills North America; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Savills North America is seeking a Senior Client Services Coordinator to provide high-level operational, administrative, financial, and project support to the Global Occupier Services team. Working with the Director of Operations, you will support leadership and the Transaction Management and reporting processes across a distributed team.

The role requires exceptional organization, proactive problem-solving, and the ability to manage multiple priorities, with a focus on accuracy and timely

Qualifications

• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize multiple assignments and meet deadlines.
• Strong written and verbal communication skills.
• Experience with expense reporting and AR/AP processes.

Responsibilities

• Prepare and submit expense reports for GOS Leadership, ensuring expenses are accurate, properly documented, coded, and submitted in a timely manner.
• Provide operational and administrative support to GOS Leadership and team members as directed by the Director of Operations.
• Assist with special projects and other operational initiatives as business needs arise.
• Prepare ad hoc reports, analyses, and information requests as requested by the Director of Operations.
• Create client surveys as needed in support of GOS Transaction Management assignments.
• Prepare tour books and related tour materials for the GOS Transaction Management team as requested.
• Assist with the preparation, organization, and quality control of client-facing materials to ensure professional and consistent deliverables.

Skills

Organizational skills

Multitasking

Written & verbal communication

Independent with collaboration

Problem solving

Expense reporting

AR/AP experience

Salesforce

Microsoft Office

Financial systems

Tools

Salesforce

Microsoft Office

Job description

Savills is an organization full of extraordinary individuals. Brilliant people who are driven to succeed, hungry to remain at the forefront of their specialties, and eager to propel themselves, our clients, and our business forward. We are one of the preeminent commercial real estate firms with services ranging from tenant representation and project management to workplace strategy and occupant experience - showcasing the breadth and depth of our expertise.

Find your place to thrive

No matter the role you're in, we all share one purpose: to help people thrive through places and spaces. The DNA ingrained in our business guides us on this mission, shaping the way we behave to deliver the best results. When you join Savills, our ask for you is simple:

Be extraordinary, together.

About the Role

The Senior Client Services Coordinator provides high-level operational, administrative, financial, and project support to the Global Occupier Services (GOS) team. Working closely with and under the direction of the Director of Operations, this role supports GOS Leadership and Transaction Management teams while assisting with key financial processes, Salesforce project activity, client deliverables, and reporting.

The ideal candidate is highly organized, detail-oriented, responsive, and comfortable managing multiple priorities across a fast-paced, geographically dispersed team. This position requires strong judgment, accuracy, follow-through, and the ability to proactively identify where additional support may be needed.

Key Responsibilities

Leadership & Operational Support

• Prepare and submit expense reports for GOS Leadership, ensuring expenses are accurate, properly documented, coded, and submitted in a timely manner.
• Provide operational and administrative support to GOS Leadership and team members as directed by the Director of Operations.
• Assist with special projects and other operational initiatives as business needs arise.
• Prepare ad hoc reports, analyses, and information requests as requested by the Director of Operations.

Salesforce & Transaction Support

• Provide overflow Salesforce project support as needed, including project entry, updates, and other project-related activities.
• Assist the GOS Transaction Management team with transaction-related support based on workload and business needs.
• Help maintain accurate and timely project information and supporting documentation.
• Create client surveys as needed in support of GOS Transaction Management assignments.
• Prepare tour books and related tour materials for the GOS Transaction Management team as requested.
• Assist with the preparation, organization, and quality control of client-facing materials to ensure professional and consistent deliverables.

Accounts Receivable & Accounts Payable Support

In conjunction with the GOS Senior Project Associate:

• Assist with GOS accounts receivable, including tracking outstanding receivables, researching payment status, and coordinating follow-up as directed.
• Support GOS accounts payable activities, including invoice processing and payment coordination.
• Assist with vendor payments and co-broker payments, including gathering required documentation, tracking payment status, and helping resolve payment-related questions.
• Support timely and accurate processing and tracking of receivables, vendor payments, and co-broker payments.

Additional Responsibilities

• Serve as a flexible resource for the GOS team, providing support in areas experiencing increased volume or requiring additional assistance.
• Maintain organized records and documentation related to projects, expenses, receivables, payables, and other assigned responsibilities.
• Identify process gaps or opportunities for improved efficiency and communicate recommendations to the Director of Operations.
• Build effective working relationships across GOS and other internal teams.
• Perform other duties and special projects as assigned by the Director of Operations.

Qualifications:

• Strong organizational skills with exceptional attention to detail.
• Demonstrated ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple teams and geographic locations.
• Strong problem-solving skills and willingness to take ownership of assignments through completion.
• Experience with expense reporting, accounts receivable/payable, transaction coordination, or similar operational processes preferred.
• Experience with Salesforce, Microsoft Office, and financial/expense management systems preferred.
• Commercial real estate or professional services experience preferred.

Success in This Role:

Success in this position requires someone who is proactive, adaptable, highly dependable, and comfortable shifting between operational, financial, and transaction-related responsibilities. The Senior Client Services Coordinator is expected to anticipate needs, maintain a high level of accuracy, and serve as a reliable resource to the Director of Operations and broader GOS team.

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program