Client Service Team Lead – Payments & Treasury

JPMorganChase; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health care

Retirement plan

Wellness centers

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Plano, TX, seeks a Team Lead in Client Services within Payments to guide Client Service Account Managers servicing a portfolio of large corporate clients. You will drive performance, coach the team, manage escalations, and work with bank partners to deliver tailored treasury solutions.

You will foster a high‑performing, inclusive culture, develop staff, and ensure service excellence in complex, high‑stakes environments.

Qualifications

• 7+ years of relevant industry/management experience.
• Deep knowledge of Core and Complex Domestic and International Treasury products.
• Strong leader and people manager with ability to assess the big picture in complex situations.
• Creative thinker and problem solver, able to manage through conflict, with a strong ability to adapt to changing priorities.
• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels.
• Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required.
• Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously.

Responsibilities

• Oversee a specific portfolio of clients and align client needs to bank solutions. Provides value-added bank, product, and industry insight to clients.
• Act as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events.
• Coach team and monitor service delivery performance to ensure client satisfaction.
• Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives.
• Identify training opportunities to enrich personal and career development.
• Provide an inclusive, collaborative and productive environment for all Client Service Account Managers.

Skills

Leadership

Client service

Communication

Tools

Treasury systems

Job description

JPMorgan Chase & Co. in Plano, TX, seeks a Team Lead in Client Services within Payments to guide Client Service Account Managers servicing a portfolio of large corporate clients. You will drive performance, coach the team, manage escalations, and work with bank partners to deliver tailored treasury solutions.

You will foster a high‑performing, inclusive culture, develop staff, and ensure service excellence in complex, high‑stakes environments.