Senior Client Service Specialist - PTO & Tuition Perks

Crane Worldwide Logistics LLC; Lockbourne (OH); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Quarterly incentive plan

136 hours PTO per year

Excellent medical, dental and vision

Tuition reimbursement

Employee referral bonuses

Employee recognition program

Paid volunteer time

Employee discounts

Wellness incentives

Résumé du poste

Crane Worldwide Logistics LLC is seeking a client-focused professional to handle inquiries, orders, and invoice questions while coordinating resolutions for delivery-related issues. The role emphasizes quality service, effective communication, and adherence to procedures.

Ideal candidates will have 2–4 years of client service experience, a high school diploma or GED, and knowledge of freight forwarding processes. Some roles may require professional certifications.

Qualifications

• High School Diploma or GED required.
• 2–4 years of client service experience.
• Knowledge of freight forwarding processes is preferred.
• Strong problem-solving and multitasking abilities.
• Excellent communication and documentation skills.

Responsabilités

• Respond to orders, general client inquiries, invoice questions and client complaints.
• Record and identify recurring issues and problem areas.
• Resolve issues with orders, delivery dates or service.
• Explain and implement the best solution, expediting corrections as needed.

Connaissances

Client Service

Problem Solving

Quality Focus

Listening

Documentation Skills

Freight Forwarding Knowledge

Resloving Conflict

Multi-tasking

Formation

High School Diploma or GED

Description du poste

Crane Worldwide Logistics LLC is seeking a client-focused professional to handle inquiries, orders, and invoice questions while coordinating resolutions for delivery-related issues. The role emphasizes quality service, effective communication, and adherence to procedures.

Ideal candidates will have 2–4 years of client service experience, a high school diploma or GED, and knowledge of freight forwarding processes. Some roles may require professional certifications.