Bilingual Senior Client Service & Support Analyst

Fairygodboss; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase in Tampa, FL seeks a Client Service Delivery Analyst to support service center operations, answer client inquiries, troubleshoot issues, and refer services based on client needs to improve satisfaction.

The role emphasizes collaboration with internal stakeholders, change management, and applying digital literacy and automation to boost efficiency and risk controls, while maintaining fraud prevention awareness.

Qualifications

• Experience in customer service operations with troubleshooting.
• Ability to build productive relationships with internal stakeholders to drive outcomes.
• Proficient problem-solving to improve operational efficiency.
• Fluent in English and Spanish (written, verbal, reading).

Responsibilities

• Address client inquiries and troubleshoot issues, applying operating procedures and growing digital literacy.
• Participate in end-to-end change management, applying early change-management skills to influence others and mitigate impact.

Skills

Customer service operations

Stakeholder relationship management

Problem solving

English and Spanish communication

Tools

Automation tools

AI/ML awareness

Job description

JPMorganChase in Tampa, FL seeks a Client Service Delivery Analyst to support service center operations, answer client inquiries, troubleshoot issues, and refer services based on client needs to improve satisfaction.

The role emphasizes collaboration with internal stakeholders, change management, and applying digital literacy and automation to boost efficiency and risk controls, while maintaining fraud prevention awareness.