Client Operations Specialist: Onboarding & Fraud Prevention

JPMorgan Chase & Co.; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Operations Analyst to support client onboarding, address inquiries, process transactions, and troubleshoot issues across products and platforms.

The role emphasizes anti-fraud awareness, change management, and continuous improvement to optimize service center operations and strengthen client experience. The analyst will collaborate with internal teams, apply strategic planning to allocate resources, and identify opportunities to refer services based on

Qualifications

• Baseline knowledge of client service operations.
• Ability to apply strategic planning principles to allocate resources and set long-term goals.
• Familiarity with anti-fraud strategies in banking/financial services.
• Experience with systems architecture and automation in operations.
• Strong active listening and questioning skills for client inquiries.

Responsibilities

• Contribute to detection and prevention of fraudulent transactions using anti-fraud awareness.
• Support implementation of automation initiatives to enhance service center operations.
• Participate in change management, aiding in strategic communications and stakeholder impact mitigation.
• Utilize active listening and questioning skills to address client inquiries and troubleshoot issues.

Skills

Client service operations

Strategic planning

Anti-fraud awareness

Systems architecture

Automation technologies

Active listening

Job description

JPMorgan Chase & Co. is seeking a Client Operations Analyst to support client onboarding, address inquiries, process transactions, and troubleshoot issues across products and platforms.

The role emphasizes anti-fraud awareness, change management, and continuous improvement to optimize service center operations and strengthen client experience. The analyst will collaborate with internal teams, apply strategic planning to allocate resources, and identify opportunities to refer services based on