Senior Client Service Manager, Commercial Banking

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Volunteer opportunities

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Senior Client Service Manager for the Commercial Bank to lead a team of client service professionals serving moderate to complex clients.

You will own a portfolio of clients, drive strategic change, and manage relationships to deliver best-in-class service. The role requires substantial experience in Treasury Services or related card products, strong leadership, and the ability to modernize client experiences.

Qualifications

• Comprehensive knowledge of Treasury Services and/or Custom Card products.
• Ability to influence others without direct supervision.
• Ability to provide quantifiable management reporting & present findings.
• Project Management & Execution.
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills.
• Strategic thinking with the ability to adapt to change.
• Demonstrated team building skills and ability to work in a team environment.
• 6+ years of client facing work experience.

Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines.
• Collaborate with stakeholders to effectively resolve client issues / escalations.
• Analyze and interpret client data to identify trends and develop department strategy.
• Drive change initiatives, business strategy and technology enhancements programs.
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning.
• Attract, develop and retain top talent. Coach and engage – to drive performance.
• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture.
• Build and maintain a culture of trust, transparency and integrity.
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success.
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape.
• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption.

Skills

Treasury Services

Influence without supervision

Management reporting

Project management

Communication skills

Strategic thinking

Team building

Client facing

Tools

Google G Suite

Microsoft Office

Job description

JPMorgan Chase & Co. in Plano, TX is seeking a Senior Client Service Manager for the Commercial Bank to lead a team of client service professionals serving moderate to complex clients.

You will own a portfolio of clients, drive strategic change, and manage relationships to deliver best-in-class service. The role requires substantial experience in Treasury Services or related card products, strong leadership, and the ability to modernize client experiences.