Client Service Transformation Lead

JPMorganChase; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase is seeking a Client Service Senior Manager in our Commercial & Investment Bank to lead a team of Client Service Managers. You will drive modernization of the client experience by analyzing data, executing strategic initiatives, and fostering trust and inclusivity.

You will shape operational policies around treasury and cash management products, identify trends, and deliver high-quality service. Strong leadership and change-management skills are essential for success.

Qualifications

• Extensive experience leading client service teams in treasury and cash management, 7+ years.
• Proven ability to develop strategic operational plans and deliver exceptional client service.
• Expertise analyzing complex data to identify trends and create innovative solutions.
• Strong relationships with internal stakeholders; ability to influence and drive outcomes.
• Experience overseeing end-to-end change management and strategic communications.

Responsibilities

• Lead and manage a team of Client Service Professionals to boost efficiency and resilience.
• Develop and implement strategic operational plans for treasury and cash management.
• Analyze data to identify trends and opportunities; test innovative solutions.
• Build productive relationships with internal stakeholders to drive outcomes.
• Oversee end-to-end change management including communications and rollout.

Skills

Team leadership

Client service management

Treasury & cash management

Data analysis

Stakeholder management

Project & change management

Job description

JPMorganChase is seeking a Client Service Senior Manager in our Commercial & Investment Bank to lead a team of Client Service Managers. You will drive modernization of the client experience by analyzing data, executing strategic initiatives, and fostering trust and inclusivity.

You will shape operational policies around treasury and cash management products, identify trends, and deliver high-quality service. Strong leadership and change-management skills are essential for success.