Strategic Client Services Lead, Commercial Banking

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Tempe, AZ, is seeking a Client Service Senior Associate for the Commercial Bank. You will manage multiple client relationships, resolve requests, and serve as primary contact for a portfolio, coordinating with Service Operations, Sales partners and bankers globally.

Leverage Treasury Services knowledge, build trusted client relationships, and drive service improvements while engaging with executive-level client contacts and cross-functional teams.

Qualifications

• Comprehensive knowledge of Treasury Services and/or Custom Card products.
• Ability to influence others without direct supervision.
• Ability to provide quantifiable management reporting & present findings.
• Project Management & Execution.
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills.
• Strategic thinking with the ability to adapt to change.
• Demonstrated team building skills and ability to work in a team environment.
• 3+ years of client facing work experience.

Responsibilities

• Lead our medium to complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principles.
• Develop long term client relationships.
• Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction.
• Conduct annual relationship reviews with clients to identify potential customer-level fraud exposure and recommend appropriate products to mitigate risk or provide other efficiencies.
• Proactively discuss client trends/issues with internal partners to further customize solutions for clients.
• Actively participate in deal team meetings as new products and services are added to clients.
• Influence internal partners to recommend products and services based on knowledge of client behaviors.
• Learn and understand existing and upcoming technologies to support client consultation and requests.
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success.
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape.

Skills

Treasury Services knowledge

Ability to influence

Management reporting

Project Management

Verbal & written communication

Strategic thinking

Team building

Client facing experience

Tools

Google G Suites

Microsoft Office

Job description

JPMorgan Chase & Co. in Tempe, AZ, is seeking a Client Service Senior Associate for the Commercial Bank. You will manage multiple client relationships, resolve requests, and serve as primary contact for a portfolio, coordinating with Service Operations, Sales partners and bankers globally.

Leverage Treasury Services knowledge, build trusted client relationships, and drive service improvements while engaging with executive-level client contacts and cross-functional teams.