Client Success Regional Manager – Banking Transformation

Next Frontier Capital; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

On-site health centers

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in Plano, TX, seeks a Client Success Regional Manager to lead a team of Client Service Managers within the Commercial Bank. You will manage client relationships, drive process improvements, and shape the client experience across business lines.

This role requires strong analytical, change-management, and leadership skills. You will develop strategies, monitor performance, and collaborate with senior management to deliver best-in-class service.

Qualifications

• Comprehensive knowledge of Treasury Services and/or Custom Card products.
• Data Analytics & Change Management experience - including presenting findings.
• Ability to influence others without direct supervision.
• Ability to provide quantifiable management reporting & present findings.
• Project Management & Execution.
• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills.
• Strategic thinking with the ability to adapt to change.
• Demonstrated team building skills and ability to work in a team environment.
• 6+ years of client facing work experience.
• Delivering Coaching and Feedback/People Management.
• Ability to motivate cross-functional teams and interact with all levels of the organization including senior management, sales, IT, operations and product management, banking, implementation, service, KYC, liquidity, merchant, card, credit, legal, compliance, etc.

Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines
• Collaborate with stakeholders to effectively resolve client issues / escalations
• Analyze and interpret client data to identify trends and develop department strategy
• Drive change initiatives, business strategy and technology enhancements programs
• Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Attract, develop and retain top talent. Coach and engage – to drive performance
• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
• Build and maintain a culture of trust, transparency and integrity
• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Skills

Treasury Services knowledge

Data Analytics & Change Management

Influence without supervision

Management reporting

Project Management

Communication skills

Strategic thinking

Team building

Client facing experience

Education

Bachelor's degree or 6+ years equivalent work experience

Tools

Google G Suite

Microsoft Office

Job description

JPMorgan Chase & Co. in Plano, TX, seeks a Client Success Regional Manager to lead a team of Client Service Managers within the Commercial Bank. You will manage client relationships, drive process improvements, and shape the client experience across business lines.

This role requires strong analytical, change-management, and leadership skills. You will develop strategies, monitor performance, and collaborate with senior management to deliver best-in-class service.